WTW
10,000+ employees
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Benefit Customer Service Representative – Seasonal Colleague – Non Bilingual
🕒 May 30
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WTW
10,000+ employees
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
📋 Description
• Help clients through the enrollment process and when making updates to their health care and/or pension plans. • Spend time on the phone, with opportunities to assist with chat and message center as you gain additional experience. • Provide superior customer service in a work from home environment after training and onboarding. • Build rapport and respond to plan participants in a compassionate manner. • Customize customer service approach to meet all types of communication styles and personalities. • Safeguard confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws. • Skillfully translate health and welfare and pension terms into simple explanations. • Read and understand clients’ plan documents and collect relevant information. • Demonstrate knowledge of company and client procedures and guidelines. • Maintain and document complete and accurate call and case notes.
🎯 Requirements
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service-related field • High School degree required • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment • Ability to read, write and speak Spanish
🏖️ Benefits
• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program
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