Benefit Customer Service Representative – Seasonal Colleague – Non Bilingual

Job not on LinkedIn

🕒 May 30

🇧🇴 Bolivia – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WTW

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

🛡️ Insurance

💼 Consulting

Finance • Insurance • Consulting

WTW is a global powerhouse in financial services, specializing in risk management, insurance, and reinsurance. Leveraging data-driven and insight-led solutions, the company offers consulting in financial services, human resources, and employee benefits, along with pensions administration and HR software. With a presence in 140 countries, WTW is committed to enhancing organizational resilience and maximizing performance for its clients.

📋 Description

• Help clients through the enrollment process and when making updates to their health care and/or pension plans. • Spend time on the phone, with opportunities to assist with chat and message center as you gain additional experience. • Provide superior customer service in a work from home environment after training and onboarding. • Build rapport and respond to plan participants in a compassionate manner. • Customize customer service approach to meet all types of communication styles and personalities. • Safeguard confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws. • Skillfully translate health and welfare and pension terms into simple explanations. • Read and understand clients’ plan documents and collect relevant information. • Demonstrate knowledge of company and client procedures and guidelines. • Maintain and document complete and accurate call and case notes.

🎯 Requirements

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service-related field • High School degree required • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment • Ability to read, write and speak Spanish

🏖️ Benefits

• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program