WTW
10,000+ employees
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Benefit Customer Service Representative – Seasonal
🕒 4 days ago
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WTW
10,000+ employees
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
📋 Description
• Help client plan participants through the enrollment process and making updates to their health care and/or pension plans • Spend day on the phone, with opportunities to assist with chat and message center as you gain additional experience • Provide superior customer service in a work from home environment • Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls • Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine requests/questions • Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner • Regularly participate in team meetings and training
🎯 Requirements
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service-related field • High School degree required • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment • Ability to read, write and speak Spanish
🏖️ Benefits
• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program • Any other benefits required by law
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