Bilingual Benefits Customer Service Representative – Spanish, French

Job not on LinkedIn

🕒 July 10

🇧🇴 Bolivia – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WTW

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

🛡️ Insurance

💼 Consulting

Finance • Insurance • Consulting

WTW is a global powerhouse in financial services, specializing in risk management, insurance, and reinsurance. Leveraging data-driven and insight-led solutions, the company offers consulting in financial services, human resources, and employee benefits, along with pensions administration and HR software. With a presence in 140 countries, WTW is committed to enhancing organizational resilience and maximizing performance for its clients.

📋 Description

• Help Spanish or French and English client members through the enrollment process, and when making updates to their health care and/or pension plans • Provide the highest level of service on each contact • Spend your day on the phone, with opportunities to assist with chat and message center • Assist customers and manage confidential information with sensitivity and discretion • Translate health and welfare and pension terms, complex plan information into simple explanations • Read and understand client’s plan documents and online knowledgebase tools • Maintain and document complete and accurate call and case notes in English • Regularly participate in team meetings and training • Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner

🎯 Requirements

• Excellent Spanish or French language skills • Move seamlessly between Spanish or French and English calls and translate calls into grammatically correct English call notes • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service environment • High School degree required • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment

🏖️ Benefits

• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program • Other benefits required by law