Bilingual Benefits Customer Service Representative – Spanish, French

🕒 July 10

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WTW

WebsiteLinkedInAll Job Openings

10,000+ employees

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.

📋 Description

• Help Spanish or French and English client members through the enrollment process, and when making updates to their health care and/or pension plans • Provide the highest level of service on each contact • Spend your day on the phone, with opportunities to assist with chat and message center • Assist customers and manage confidential information with sensitivity and discretion • Translate health and welfare and pension terms, complex plan information into simple explanations • Read and understand client’s plan documents and online knowledgebase tools • Maintain and document complete and accurate call and case notes in English • Regularly participate in team meetings and training • Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner

🎯 Requirements

• Excellent Spanish or French language skills • Move seamlessly between Spanish or French and English calls and translate calls into grammatically correct English call notes • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service environment • High School degree required • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment

🏖️ Benefits

• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program • Other benefits required by law