Senior Director, Applications/Product Delivery – Epic

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🔥 1 minute ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $129.8k - $228.4k / year

⏰ Full Time

🟠 Senior

👔 Director

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WashU IT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

WashU IT is the information technology department of Washington University in St. Louis, providing essential IT services and support for the university's students, faculty, and staff. The department is integral to facilitating the university’s academic, research, and administrative functions, ensuring that technological resources and solutions are efficiently delivered and maintained across the university’s campuses. WashU IT also plays a crucial role in helping the university confront complex technological challenges and enhance its operational capabilities.

📋 Description

• Lead delivery and lifecycle management of Epic applications, including clinical, revenue cycle, and patient engagement modules • Oversee coordinated execution through a PMO to ensure consistent delivery standards, governance, and prioritization • Ensure alignment of Epic roadmaps and enhancements with enterprise strategic initiatives, regulatory requirements, and clinical transformation goals • Own day-to-day operations of Epic platforms, ensuring high availability, system performance, and reliability across all supported domains • Establish and manage service level objectives, incident management processes, and escalation paths • Drive operational efficiency and continuous improvement across support, maintenance, and enhancement activities • Provide leadership and oversight for the Epic1 Program/Project Management Office • Standardize delivery methodologies, tools, and reporting, with BJC and WashU IT PMOs, for all Epic-related initiatives • Ensure strong program governance, risk management, and executive-level reporting on delivery performance • Oversee Epic User Security, including provisioning, role-based access controls, auditing, and compliance monitoring • Ensure adherence to HIPAA and organizational security policies through appropriate access governance and controls • Lead enterprise testing strategy for Epic, including unit, integrated, regression, and user acceptance testing • Oversee release management processes, ensuring coordinated, low-risk promotion of changes into production • Oversee Epic Bridges interfaces and integration services supporting interoperability across clinical, financial, and third-party systems • Drive improvements in integration architecture, monitoring, and support processes to enable a connected ecosystem • Lead and develop a multidisciplinary team across application delivery, PMO, security, testing, and integration functions • Foster a high-performing culture focused on ownership, collaboration, and innovation • Partner with clinical and technology leadership, operations, and business stakeholders to ensure technology capabilities meet evolving needs • Manage relationships with Epic and third-party vendors, ensuring performance against contractual and service expectations • Define and track KPIs related to system performance, delivery effectiveness, user satisfaction, and operational efficiency

🎯 Requirements

• Bachelor's degree • No specific certification/professional license is required • Management/Supervisory (5 Years) • Progressively Responsible Professional Work Directing, Leading And/Or Managing Computer And Information Systems (10 Years) • Skills: Electronic Medical Record (EMR) Systems • A driver's license is not required for this position.

🏖️ Benefits

• Up to 22 days of vacation • 10 recognized holidays • Sick time • Competitive health insurance packages with priority appointments and lower copays/coinsurance • Free Metro transit U-Pass for eligible employees • Defined contribution (403(b)) Retirement Savings Plan, combining employee contributions and university contributions starting at 7% • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! • 4 weeks of caregiver leave to bond with your new child • Family care resources available for childcare needs • WashU covers cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.