XBOW
11 - 50 employees
Founded 2024
🔒 Cybersecurity
☁️ SaaS
Cybersecurity • AI • SaaS
XBOW is an AI-powered penetration testing platform that delivers human-level security testing at machine speed. It utilizes hundreds of specialized AI agents that collaborate to discover, validate, and exploit vulnerabilities autonomously, allowing companies to test their applications rapidly. With a focus on comprehensive coverage and efficiency, XBOW enables continuous security validation for applications, ensuring they remain secure against emerging threats. Its capabilities include testing every endpoint and attack vector, making it a crucial tool for organizations looking to maintain security without the traditional bottlenecks of manual pentesting.
Technical Customer Success Manager
🕒 March 28
🗣️🇰🇷 Korean Required
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XBOW
11 - 50 employees
Founded 2024
🔒 Cybersecurity
☁️ SaaS
Cybersecurity • AI • SaaS
XBOW is an AI-powered penetration testing platform that delivers human-level security testing at machine speed. It utilizes hundreds of specialized AI agents that collaborate to discover, validate, and exploit vulnerabilities autonomously, allowing companies to test their applications rapidly. With a focus on comprehensive coverage and efficiency, XBOW enables continuous security validation for applications, ensuring they remain secure against emerging threats. Its capabilities include testing every endpoint and attack vector, making it a crucial tool for organizations looking to maintain security without the traditional bottlenecks of manual pentesting.
📋 Description
• Serve as the primary point of contact and for a large and growing portfolio of customers • Own the end-to-end customer experience across hundreds of accounts; nothing falls through the cracks • Deliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams • Develop and own repeatable workflows to scale self-service–led entry with product-led expansion • Collaborate closely with both product and sales teams to align on strategy and execution • Act as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed, even without writing code • Represent the voice of the customer internally to drive adoption and continuous improvement • Advocate for product and process changes that reduce friction, automate touchpoints, and improve outcomes • Navigate product questions with confidence, escalating appropriately even without deep domain knowledge
🎯 Requirements
• Experience in a technical customer-facing role at a SaaS or cybersecurity startup • Familiarity with application security or developer tools • Background in technical program management or scaled customer success • Ability to perform product demos and customer training sessions • Experience with automation, support tooling, or scaled outreach • Fluent in English and Korean, both written and spoken
🏖️ Benefits
• Compensation & Equity: Competitive salary and a meaningful equity package—you’ll be a true owner in what we’re building • Customer Impact: Help hundreds of customers succeed with AI-driven security at scale • Career Growth: Shape how we deliver customer success in a high-volume, high-leverage environment. • Mission-Driven Team: Join a company that’s not just following the AI wave—we’re defining what the future of security looks like
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