Account Manager

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🕒 April 13

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Xceed

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2001

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Xceed is an Egypt-based business process outsourcing (BPO) and customer experience (CX) provider that serves large corporations and government entities with multi-lingual contact center, digital CX, shared services, and infrastructure hosting solutions. A subsidiary of Telecom Egypt founded in 2001, Xceed offers end-to-end customer management, tailored BPO services, training through Xceed Academy, and remote/multi-channel contact center operations to improve client satisfaction and long-term profitability.

📋 Description

• Own client relationships: act as the trusted partner for our high-value clubs, festivals, and organizers, driving adoption, retention, and satisfaction. • Onboard and educate: deliver smooth onboarding and clear training, empowering clients to use XCEED PRO with confidence. • Support and problem-solve: provide timely, structured support, ensuring issues are resolved quickly and effectively. • Renew and grow accounts: manage standard renewals with a focus on retention and long-term value, escalating complex negotiations to Sales or other stakeholders when needed. • Analyze performance: monitor and report on client activity (performance metrics, account health…) and spot areas for improvements / action plans. • Collaborate cross-functionally: work closely with Sales, Operations, Product, Marketing and Finance to ensure clear alignment and deliver initiatives that meet client needs. • Improve how we work: contribute lightweight templates, checklists, or processes that reduce repeat questions and internal noise.

🎯 Requirements

• Client ownership experience: experience managing clients, partners, or accounts in a structured way. • Backgrounds in SaaS, marketplaces, ticketing, hospitality tech, or operations-heavy roles are all relevant. • Exceptional communication: able to listen deeply, adapt your tone, and present solutions clearly and persuasively to both internal and external stakeholders. • Analytical and structured mindset: comfortable working with spreadsheets, basic commercial math (fees, VAT, payouts), and account metrics. • Structured and proactive: skilled at managing multiple priorities with discipline, anticipating client needs rather than just reacting. • Commercial confidence: you understand the fundamentals of renewals and negotiation and can handle standard objections appropriately. • Tech environment fluency: comfortable working with SaaS tools, CRMs, and cross-functional teams. • Fluency in Italian or Spanish and English: additional languages are a plus. • Resilience and flexibility: available to support clients when they need you, including evenings or weekends if necessary around key events. • Team player: you bring humility, reliability, passion, and a good sense of humour!

🏖️ Benefits

• Unlimited Paid Time Off • Flexible Working Hours • Unlimited Remote Work • Workation - work from anywhere as long as it aligns with your team’s dynamics. • Access to learning platforms (Codely, Coursera, MasterClass) and dedicated time for personal development. • Team-building activities and meet-and-greet events. • Go Out - Free passes to XCEED partners’ events to experience what our users do. • Referral Program to help us find incredible talent.