Lead UX Researcher – Fixed Term

November 6

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Xero

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Financial Services • SaaS • B2B

Xero is a provider of cloud-based accounting software designed to help small businesses, accountants, and bookkeepers manage their finances in real time. The platform offers a range of features including billing, expense tracking, and VAT returns. Xero also integrates with various apps to streamline financial management and control cash flow for businesses. It supports a wide range of business types, including non-profits, self-employed individuals, and those in construction and trades. With over 4. 2 million subscribers worldwide, Xero offers different pricing plans to cater to various business needs. Additionally, Xero has an affiliate program and offers resources such as webinars and guides to assist new users.

1001 - 5000 employees

Founded 2006

☁️ SaaS

🤝 B2B

💰 $300M Post-IPO Debt on 2018-09

📋 Description

• Shape and lead impactful qualitative and quantitative research programs that connect cross-functional & senior stakeholders to key customer challenges • Understand Xero’s competitive landscape and weave together connections across studies and customer journey stages • Deliver clear insights and recommendations that inspire change and ensure Xero’s strategies are grounded in a deep understanding of our customers. • Proactively seek to understand the business context and interrogate research requests in order to pragmatically apply the appropriate research approach • Identify patterns, interpreting findings and generating new hypotheses • Collaborate across teams, connect data and draw holistic conclusions • Craft concise, compelling presentations and confidently deliver clear, actionable recommendations that influence senior stakeholders and shape roadmaps and strategy • Lead initiatives to improve the research practice and advocate for ethical and inclusive research.

🎯 Requirements

• A degree or training in a Design Research course — or equivalent work experience • A portfolio of work that demonstrates high-quality and influential communication of insights, highlighting the business impact and taking ownership of reaching business outcomes. • Excellent communication and stakeholder management skills, with the ability to articulate design decisions and influence product strategy. • A deep understanding of user-centred design principles and a passion for creating intuitive and engaging experiences. • Proven experience coaching and mentoring design teams, fostering a collaborative and high-performing environment. • Ideally, experience working in a fast paced, agile product environment.

🏖️ Benefits

• Offering very generous paid leave to use however you’d like (plus statutory holidays!) • Dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family • Private medical insurance • Gym passes • Employee resource groups • 26 weeks of paid parental leave for primary caregivers • Employee Share Plan • Beautiful offices • Flexible working • Many other benefits that reflect our human value