Senior Manager, Workforce Strategy

🔥 14 minutes ago

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Xillium PH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Xillium is a healthcare operations services company that provides trained staff and systems to support healthcare organizations during growth, transitions, or modernization. They offer human-in-the-loop execution to verify and complete AI-driven tasks, maintain operational continuity during staffing changes, and provide change-management support. Xillium's services include administrative and clinical support, care coordination, prescription refill verification, scheduling, documentation and filing, after-hours hotline, overnight services, and enterprise-level Level 1 healthcare IT support. They emphasize HIPAA compliance, security, performance monitoring, continuous training with AI-guided learning, and rapid deployment across multi-site and multi-state operations. Clients include MSOs, hospitals, health systems, physician groups, multispecialty practices, and private equity-backed organizations. Headquarters in Cary, NC, with an office in the Philippines.

📋 Description

• Set and communicate Workforce Division strategy, goals, and operating cadence. • Own the master workforce dashboard covering capacity, tier composition, bench rate, and revenue contribution. • Chair a weekly cross-functional workforce review with Services, Sales, and HR leads. • Partner with Sales to validate workforce capacity before deals close and to inform pitch materials. • Approve all tier reclassifications and PIP initiations. • Report workforce health metrics to executive leadership monthly. • Identify workforce gaps and drive proactive hiring or development plans to close them. • Establish quality standards for VMA service delivery across all tiers.

🎯 Requirements

• 3-5 years of experience in workforce strategy. • Experience managing distributed teams in healthcare support environments. • Strong track record of using capacity, utilization, and revenue metrics to guide workforce decisions. • Hands-on experience with a workforce dashboard or workforce planning platform, along with workforce planning cadences and KPI review rhythms. • Knowledge of compliance in workforce planning across global teams. • Experience leading cross-functional work with Sales, HR, and service delivery teams. • Able to travel quarterly for work-related needs, including travel to Iloilo for collaboration or immersion when required.