XO Health Inc.
Healthcare Insurance • SaaS • B2B
XO Health Inc. is a company that provides comprehensive, tech-enabled health benefit solutions specifically designed for the self-insured market. Their services cater to self-insured employers, brokers and consultants, and third-party administrators, aiming to unify the healthcare experience. XO Health offers a value-based provider network, member advocacy and care navigation, integrated medical and pharmacy plans, and employer stop-loss coverage. Their solutions are focused on balancing cost and quality, providing flexible and tailored healthcare solutions for employers.
ServiceNow Engineer II
Job not on LinkedIn
September 20
XO Health Inc.
Healthcare Insurance • SaaS • B2B
XO Health Inc. is a company that provides comprehensive, tech-enabled health benefit solutions specifically designed for the self-insured market. Their services cater to self-insured employers, brokers and consultants, and third-party administrators, aiming to unify the healthcare experience. XO Health offers a value-based provider network, member advocacy and care navigation, integrated medical and pharmacy plans, and employer stop-loss coverage. Their solutions are focused on balancing cost and quality, providing flexible and tailored healthcare solutions for employers.
📋 Description
• Configure and customize ServiceNow CSM modules: account & contact management, entitlements, case management, knowledge, and omni-channel support. • Implement and tailor HCLS modules (Member Services, Provider Relations, Utilization Management) per design specifications. • Build out case management flows: claims intake, adjudication, grievances, and appeals using CSM case stages, SLAs, and assignment rules. • Develop utilization management processes: prior authorization requests, medical necessity reviews, care coordination tasks. • Create and enhance the Customer Service Portal and Member/Provider portals using Service Portal Designer and UI Builder. • Implement client scripts, UI policies, and UI actions to enforce business rules and streamline user experience. • Develop integrations via REST/SOAP APIs, Integration Hub spokes, and MID Server for secure data exchange with AWS Data Lake, Microsoft 365/SharePoint, and external claims systems. • Automate batch transfers (sFTP) and event-driven messaging (EventBridge, Kafka). • Leverage Flow Designer and ServiceNow Orchestration to automate end-to-end processes (case routing, entitlement checks, document generation, notifications). • Implement application lifecycle management using Git, Jenkins/Azure DevOps, and ServiceNow Update Sets; assist in authoring Infrastructure as Code for dev/test environments. • Write Automated Test Framework (ATF) tests and coordinate UAT with business and QA teams; conduct performance and load testing. • Manage deployments across Dev → QA → Prod using change management best practices; package update sets and scoped apps. • Provide Tier-2/3 production support: incident triage, root cause analysis, system maintenance, monitoring, tuning, and applying patches/upgrades. • Work closely with the Architect, business analysts, QA engineers, and stakeholders; produce technical documentation and train support teams/end-users.
🎯 Requirements
• 5+ years in ServiceNow development/implementation, with a focus on CSM and HCLS modules. • Strong experience with scoped apps, Update Sets, Flow Designer, Service Portal, and UI Builder. • Proficient in JavaScript (server & client), HTML, CSS, and AngularJS/Foundation (for legacy portals). • Skilled with ServiceNow APIs, Integration Hub, and MID Server. • Hands-on with REST/SOAP integrations, sFTP, and event-driven architectures (EventBridge, Kafka). • Familiarity with AWS services (S3, Lambda, API Gateway) and Microsoft Graph API. • Knowledge of CI/CD pipelines (Git, Jenkins, Azure DevOps) and Automated Test Framework (ATF). • Experience with test-driven development and performance/load testing. • Understanding of health insurance processes (claims, enrollment, utilization management). • Familiarity with HIPAA, HL7, ACA, and other regulatory frameworks. • Strong problem-solving mindset and attention to detail. • Excellent verbal and written communication, able to explain technical concepts to non-technical stakeholders. • Collaborative team player comfortable in Agile/Scrum environments. • Required Certifications: ServiceNow Certified System Administrator (CSA) & Certified Implementation Specialist – CSM/HCLS. • Preferred Certifications: AWS Certified Developer / Solutions Architect; CHPS, CHAM; Jenkins Engineer, Azure DevOps Engineer.
🏖️ Benefits
• Full compensation packages are based on candidate experience and relevant certifications.
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