Case Manager

🕒 April 2

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Xometry Europe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

Manufacturing • Engineering • Technology

Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.

📋 Description

• Take actions to improve on-time delivery, quality, and customer satisfaction. • Track and monitor the progress of multiple customer orders and partner jobs. • Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates. • Apply technical knowledge (or leverage subject matter experts) on manufacturing design and production to ensure timely job delivery. • Understand supplier capabilities and execute supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective actions. • Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues. • Manage customer complaints resulting in product replacements. • Report status, risks, and recovery efforts for troubled orders and jobs.

🎯 Requirements

• Prior project management, supply chain, and customer service experience. • Minimum of 3 years of relevant experience, preferably in manufacturing or operations. • Ability to perform root cause analysis and identify solutions to complex problems. • Bachelor of Science degree in Supply Chain, Engineering, or a related technical field preferred. • Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods.

🏖️ Benefits

• Remote full-time job. • Fixed rate depending on the career level. • Corporate Laptop. • Free corporate language courses. • Ability to grow and develop your career. • Salary reviews and other benefits.