Manufacturing Customer Success Manager

Job not on LinkedIn

🕒 April 2

🇰🇿 Kazakhstan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 58%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xometry Europe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.

📋 Description

• Take actions to improve on-time delivery, quality, and customer satisfaction • Track and monitor multiple customer orders and partner jobs • Provide customer and partner service through relationship-building, partnership creation, and timely order updates • Apply technical knowledge or leverage subject matter experts in manufacturing design and production • Oversee suppliers through phone assessments, schedule creation, quality reviews, and corrective actions • Assess manufactured-part rejections and resolve issues with suppliers and customers • Manage customer complaints resulting in product replacements • Report status, risks, and recovery efforts for troubled orders and jobs • Document case activity in the central database • Utilize company technology platforms and comply with the Quality Management System • Monitor supplier quality metrics • Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams • Communicate with suppliers, customers, and leadership • Participate in initiatives to simplify and automate complex processes • Perform work in compliance with quality and safety systems, policies, and procedures

🎯 Requirements

• Prior project management, supply chain, and customer service experience • Minimum of 3 years of relevant experience, preferably in manufacturing or operations • Ability to perform root cause analysis and identify solutions to complex problems • Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods • Self-starter capable of working independently and driving actions to completion • Strong organizational skills and adaptability in a dynamic environment • Ability to multitask, meet deadlines, and support all supplier quality field activities • Excellent oral and written communication skills • English level C1

🏖️ Benefits

• Remote full-time job • Corporate laptop • Free corporate language courses • Ability to grow and develop your career • Salary reviews and other benefits • Ongoing, free of charge well-being activities • Charity projects worldwide • Well-structured onboarding plan for new employees • Open, friendly, and trusting work environment • Flexible processes and planning