Xometry Europe
501 - 1000 employees
Founded 2013
Manufacturing • Engineering • Technology
Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.
Case Manager
🕒 April 2
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Xometry Europe
501 - 1000 employees
Founded 2013
Manufacturing • Engineering • Technology
Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.
📋 Description
• Take actions to improve on-time delivery, quality, and customer satisfaction. • Track and monitor the progress of multiple customer orders and partner jobs. • Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates. • Apply technical knowledge (or leverage subject matter experts) on manufacturing design and production to ensure timely job delivery. • Understand supplier capabilities and execute supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective actions. • Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues. • Manage customer complaints resulting in product replacements. • Report status, risks, and recovery efforts for troubled orders and jobs.
🎯 Requirements
• Prior project management, supply chain, and customer service experience. • Minimum of 3 years of relevant experience, preferably in manufacturing or operations. • Ability to perform root cause analysis and identify solutions to complex problems.
🏖️ Benefits
• Remote full-time job. • Fixed rate depending on the career level. • Corporate Laptop. • Free corporate language courses. • Ability to grow and develop your career. • Salary reviews and other benefits.
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