Returns & Claims Associate

Job not on LinkedIn

🔥 2 minutes ago

🇰🇿 Kazakhstan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xometry Europe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.

📋 Description

• Register, review, and resolve customer and partner claims across logistics, service quality, billing, pricing, invoice, product, order, contractual, and exception-based categories • Validate claim eligibility based on internal policies, contracts, and business rules • Collect, review, and assess supporting documentation • Drive claims to resolution within defined SLAs • Coordinate physical and non-physical returns, validate requests and approvals, track status, and update systems • Align with warehouses, suppliers, internal teams, external partners, and vendors • Act as the single point of contact for claim-related topics and escalate complex or high-risk claims • Ensure correct financial handling of credits, refunds, and reimbursements; support reconciliations and audits • Maintain accurate records in ERP and related systems • Track and analyze claim volumes, root causes, resolution times, and outcomes • Identify recurring issues and propose preventive or corrective actions • Support process standardization, optimization, automation, and continuous improvement of policies and guidelines • Provide timely professional updates on claim status and outcomes • Handle sensitive or escalated cases while balancing customer satisfaction with contractual and business requirements

🎯 Requirements

• Excellent English language skills (both written and spoken) • 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution • Strong analytical and problem-solving skills • High attention to detail and a structured working style • Ability to manage multiple claim types and priorities in parallel • Clear written and verbal communication skills • Experience in marketplaces, platforms, or B2B environments • Exposure to contracts, SLAs, or policy-driven decision-making • Experience working with ERP, CRM, or ticketing tools • Data literacy and basic reporting skills

🏖️ Benefits

• Remote work flexibility • Company-provided laptop and tools to set you up for success • Language learning support – improve or learn new languages • Collaborative and supportive team environment • Professional growth and development opportunities, including training and skill enhancement • Language learning support – improve or learn new languages • Corporate events and team-building activities