Returns & Claims Associate

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Xometry Europe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

Manufacturing • Engineering • Technology

Xometry Europe is a leading provider of on-demand custom manufacturing services, offering rapid manufacturing options including 3D printing, CNC machining, and sheet metal fabrication with delivery times as fast as 3 days. They provide a wide range of manufacturing services such as injection moulding, die casting, and vacuum casting, catering to industries including aerospace, automotive, consumer products, electronics, and more. Xometry Europe boasts a vast network of suppliers across Europe and worldwide, ensuring robust manufacturing capacity and quality assurance, backed by ISO 9001:2015 certification. Their advanced instant quoting engine allows customers to receive quotes quickly and securely, making the production process seamless for engineering and manufacturing needs.

📋 Description

• Register, review, and resolve customer and partner claims across multiple categories: Logistics (loss, damage, delays), Service quality and SLA breaches, Billing, pricing, and invoice disputes, Product or order-related issues, Contractual and exception-based claims • Validate claim eligibility based on internal policies, contracts, and business rules • Collect, review, and assess supporting documentation • Drive claims to resolution within defined SLAs • Coordinate physical and non-physical returns where applicable • Validate return requests and approvals • Track return status and ensure accurate system updates • Align with warehouses, suppliers, and internal teams as required • Act as a single point of contact for all claim-related topics • Collaborate closely with Logistics, Finance, Sales, Legal, and Production teams • Coordinate with external partners and vendors when needed • Escalate complex or high-risk claims in a structured and timely manner • Ensure correct financial handling of claims, including credits, refunds, and reimbursements • Support Finance teams with reconciliations and audits • Maintain accurate and complete records in ERP and related systems • Track and analyze claim volumes, root causes, resolution times, and outcomes • Identify recurring issues and propose preventive or corrective actions • Contribute to the continuous improvement of policies and internal guidelines • Provide clear, timely, and professional updates on claim status and outcomes • Handle sensitive or escalated cases with a solution-oriented mindset • Balance customer satisfaction with contractual and business requirements

🎯 Requirements

• Excellent French language skills (both written and spoken) are required for effective communication with clients, partners, and internal teams • Excellent English language skills (both written and spoken) • 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution • Strong analytical and problem-solving skills • High attention to detail and a structured working style • Ability to manage multiple claim types and priorities in parallel • Clear written and verbal communication skills

🏖️ Benefits

• Remote work flexibility • Company-provided laptop and tools to set you up for success • Language learning support – improve or learn new languages • Collaborative and supportive team environment • Professional growth and development opportunities, including training and skill enhancement • Corporate events and team-building activities