Manufacturing Partner Success Manager

🔥 1 minute ago

🇮🇳 India – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xometry

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🚘 Automotive

🏥 Healthcare

📦 Logistics

💰 $75M Series E on 2020-09

Automotive • Healthcare • Logistics

Xometry is a leading digital manufacturing marketplace, offering a comprehensive range of on-demand manufacturing and production solutions. Specializing in 3D printing, CNC machining, injection molding, and sheet metal fabrication, Xometry serves industries such as aerospace, automotive, medical, and electronics. The company provides instant quoting, DFM feedback, and quality assurance through its massive global supplier network, enabling clients to efficiently manage prototyping, high-volume production, and custom part manufacturing. Xometry emphasizes environmental sustainability with initiatives like carbon emission offsetting, and offers features such as the Xometry Instant Quoting Engine and Teamspace for streamlined project collaboration.

📋 Description

• Serve as the primary tactical driver for manufacturing partner success • Resolve production blockers involving cost or lead-time discrepancies, freight inquiries, and label generation issues • Manage end-to-end resolution of job cancellation requests and missing inspection documents • Oversee PSS dispute resolutions • Monitor communication queues, prioritize tasks, and prevent production stalls • Recover troubled orders and execute pull-in requests for month-end and quarter-end goals • Collaborate with Operations and Quality CoE teams to optimize manufacturing outcomes • Build trust-based partner relationships and provide transparent project-status and quality updates • Identify process automation opportunities and maintain documentation for revenue recognition • Provide peer coverage for continuous support • Escalate complex risks to leadership while adhering to Xometry's quality management systems

🎯 Requirements

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience) • 4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations • Proven track record of managing and meeting schedule commitments for an identified customer group • Knowledge of manufacturing processes, timelines, and documentation • Strong analytical skills • Ability to independently drive project completion • Excellent organizational skills and ability to multitask • Understanding of the communication platform's interface • Superior verbal and written communication skills • Excellent attention to detail and collaboration skills • Proficiency in ERP tools and communication software • Experience with quality management systems, such as ISO 9001 • Ability to thrive in a fast-paced, high-growth environment • Experience with Xometry's digital marketplace or similar platforms is a plus • Proficiency in data analysis tools, such as Google Sheets, is a plus • Manufacturing environment experience is a plus • English proficiency at C1+ level • Ability to work according to USA holidays and Eastern Time (USA)

🏖️ Benefits

• Competitive salary and a comprehensive benefits package • Health and life insurance • Generous paid time off, including vacation, sick leave, and floating and fixed holidays • Employee Assistance Program (EAP) and other wellbeing resources • Ongoing, free of charge well-being activities • Charity projects worldwide • Well-structured onboarding plan combining process, technology, and systems components • Open, friendly, and trusting work environment • Development opportunities in a fast-growing company • Flexible processes and planning