XS.com
51 - 200 employees
Founded 2010
💳 Fintech
Fintech
XS. com is a multi-asset broker and fintech company that provides a range of financial services, including trading in shares, metals, energy, futures, cryptocurrencies, indices, and commodities. The company operates globally with multiple reputable licenses and offers dynamic leverage and various account types without minimum deposits. XS. com also provides advanced trading platforms like MetaTrader 4 and MetaTrader 5, catering to both individual traders and institutional partners. The company emphasizes safety, insurance, and security of funds, offering enhanced insurance and multilingual customer support. Additionally, XS. com offers partner programs, liquidity solutions, and fintech services.
Customer Support Officer
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
🗣️🇧🇷🇵🇹 Portuguese Required
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XS.com
51 - 200 employees
Founded 2010
💳 Fintech
Fintech
XS. com is a multi-asset broker and fintech company that provides a range of financial services, including trading in shares, metals, energy, futures, cryptocurrencies, indices, and commodities. The company operates globally with multiple reputable licenses and offers dynamic leverage and various account types without minimum deposits. XS. com also provides advanced trading platforms like MetaTrader 4 and MetaTrader 5, catering to both individual traders and institutional partners. The company emphasizes safety, insurance, and security of funds, offering enhanced insurance and multilingual customer support. Additionally, XS. com offers partner programs, liquidity solutions, and fintech services.
📋 Description
• Respond to inquiries via live chat, email, and phone. • Introduce financial products and services. • Provide advanced financial customer service. • Work with other departments as required. • Contribute to teamwork to achieve goals. • Consult with appropriate specialist staff as required. • Perform other duties as directed by the manager. • Offer guidance and troubleshooting support to assist clients. • Handle client inquiries appropriately and ensure that high-level service is provided. • Identify areas for improvement and share suggestions and feedback with the team. • Work with other departments as required - change to Cooperate effectively with other departments.
🎯 Requirements
• Business related degree and experience • Customer service/support experience in the financial industry preferred • Customer service/support experience required • Excellent verbal and written skills in Spanish and Portuguese and English language is a must • Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00) • Ability to multitask and highly adaptable • Excellent communication and interpersonal skills • Excellent computer literacy
🏖️ Benefits
• Competitive compensation • Working in a global and fast-growing organization • Friendly, supportive, positive and professional team of experts • Multicultural and diverse environment • Full-time employment
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