Xsolla
Gaming • eCommerce • SaaS
Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.
Customer Success Manager
September 11
Xsolla
Gaming • eCommerce • SaaS
Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.
📋 Description
• Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth. • Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives. • Propose new products, features, and solutions to drive customer value and support their ongoing success. • Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests. • Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable. • Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship. • Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback. • Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development. • Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.
🎯 Requirements
• Proven experience in Customer Success, Account Management, or related client-facing roles, ideally with enterprise or strategic accounts. • Strong ability to build relationships and influence stakeholders at all levels, both externally and internally. • Excellent communication, presentation, and problem-solving skills. • English speaking skills – Advanced or higher (C1/C2 level); must be able to communicate clearly and professionally with global clients and internal teams. • Comfortable working cross-functionally with product, engineering, and sales teams. • Data-driven mindset with experience in analyzing metrics and translating them into business outcomes. • Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability. • Experience in SaaS, gaming or fintech s a plus.
Apply Now