Xsolla
201 - 500 employees
Founded 2005
🎮 Gaming
🛍️ eCommerce
☁️ SaaS
Gaming • eCommerce • SaaS
Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.
Customer Support Representative
Job not on LinkedIn
🕒 September 4, 2025
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Xsolla
201 - 500 employees
Founded 2005
🎮 Gaming
🛍️ eCommerce
☁️ SaaS
Gaming • eCommerce • SaaS
Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.
📋 Description
• Assist players with payment and purchase issues across various communication channels (email, live chat, etc.) • Provide support in English ensuring that players and partners feel heard and understood • Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences • Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems • Monitor system performance and escalate technical issues to relevant departments • Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met
🎯 Requirements
• Fluent in English (spoken and written) • A natural problem-solver who enjoys helping people and providing excellent customer service • Ability to work across three shifts (day, evening, and night) to support 24/7 operations • Strong multitasking skills and ability to quickly absorb and utilize large amounts of information • Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates • Fresh graduates are welcome (right attitude and eagerness to learn) • Ability to work in a fast-paced environment and remain calm under pressure • Nice to have: Prior experience in customer support roles • Nice to have: Proficiency in additional foreign languages • Nice to have: Strong team player with a proactive mindset, able to find creative solutions to user challenges
🏖️ Benefits
• Convenient work tools: Latest Mac workplaces + additional hardware to make you more effective at work • Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab • Professional growth: Free trainings and participation in specialized conferences • Rich knowledge exchange within the company • Health insurance (Medical, dental and optical) - Employee and dependants • Flexible hours: organize your day according to your needs and sprint & teamwork demands • No dress code • Comfortable and new office environment
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