Delivery Manager – Self-Service

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Xsolla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🎮 Gaming

🛍️ eCommerce

☁️ SaaS

Gaming • eCommerce • SaaS

Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.

📋 Description

• Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences; • Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and escalate risks and blockers before they affect delivery; • Coordinate cross-functional launch readiness for each new product release; • Track progress in Jira and keep delivery status accurate and current; • Prepare and run recurring program meetings — distribute agendas in advance, capture action items, and follow them through to completion; • Publish a regular status update covering progress, upcoming launches, and active blockers; • Act as the primary point of contact for coordination questions across teams; • Maintain Confluence documentation for processes, decision logs, and launch playbooks; • Design and operate the collaboration framework connecting launched products with partner departments (Marketing, DevRel, Support, Product, Engineering) — intake, SLAs, escalation paths; • Operate the request intake and tracking system — receive needs, route to owners, monitor progress; • Run regular syncs with key contacts across departments and resolve or escalate blockers; • Build and maintain operational playbooks so the model scales cleanly as the portfolio grows; • Capture feedback from product teams and product owners, route actionable items, and close the loop; • Synthesize recurring themes into input for product prioritization; • Track delivery and operational metrics and surface friction across the partner journey.

🎯 Requirements

• 3+ years of program, project, or delivery management experience in a technology or platform organization; • Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment; • Proficiency with Jira and Confluence for tracking, reporting, and documentation; • Strong written and verbal communication, with experience producing status updates, meeting materials, and operational documentation; • Ability to work independently, manage competing priorities, and proactively identify and escalate issues; • Track record of establishing and improving operational processes; • Fluent English.