Solutions Engineer – Enterprise Partners

Job not on LinkedIn

🔥 3 minutes ago

🌐 Japan, Malaysia – Remote

🇯🇵 Japan – Remote 🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xsolla

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Xsolla is a company specializing in game commerce solutions. It provides tools and services that empower video game developers to monetize, distribute, and fund their games, helping them to increase revenue at any stage of development. Xsolla offers a wide range of solutions such as customizable web shops, payment processing, fraud prevention, and social packages to enhance player engagement. With over 19 years of experience in the video game industry, Xsolla collaborates with developers and publishers globally to manage compliance, taxes, and operational complexities, allowing them to focus on connecting with their players. Their services are designed to work with popular game development platforms like Unity, Unreal, and Cocos Creator, supporting a wide array of local payment methods worldwide.

📋 Description

• Serve as the technical liaison for strategic enterprise partners during post-sales relationships • Join partner calls to answer technical questions in real time and resolve concerns • Respond to technical inquiries within the target of 30 minutes during coverage hours • Shield engineering teams from routine technical interruptions and escalate complex questions appropriately • Create, own, and drive Xsolla Service Desk tickets to resolution • Triage incoming issues and route technical, non-technical, and complex defect matters to the appropriate owners • Troubleshoot and fix minor bugs when feasible, following code review and deployment processes • Capture requirements and escalate complex bugs and feature requests with sufficient engineering context • Drive live production-impacting issues to root cause and confirmed fix • Create and manage Partner Launch Event tickets • Validate technical launch requirements and assign preparation subtasks to relevant engineering teams • Support planning and monitoring of live launch events • Improve the Partner Launch Event process with Customer Success and engineering stakeholders • Maintain access to code repositories, logs, troubleshooting and testing tools, and development environments • Communicate with Tech Leads and Directors of Engineering about request resolution and bug-fix timelines • Improve defect and feature-request reporting to reduce back-and-forth • Act as a trusted technical point of contact and keep partners, Customer Success, engineering, Product Owners, and QA aligned

🎯 Requirements

• Strong working knowledge of REST APIs, JSON, and webhooks • Ability to read documentation, construct and interpret requests/responses, and reason about payload structure and edge cases • Hands-on debugging and troubleshooting ability, including reproducing issues, reading logs, and isolating root cause versus symptom • Judgment to determine when to fix issues independently and when to escalate • Excellent partner-facing communication with technical and non-technical audiences • Ability to remain calm and credible during production incidents • Comfort working in ticketing/issue-tracking workflows such as Jira • Ability to follow defined engineering and deployment processes • Ownership mentality and ability to drive problems to resolution • Experience in video game commerce, payments, e-commerce, or fintech platforms • Familiarity with storefront, catalog/SKU, and monetization systems, or prior experience integrating with a platform like Xsolla (preferred) • Coding background sufficient to make small fixes and understand engineering trade-offs (preferred) • Experience supporting enterprise or strategic accounts in a post-sales technical capacity (preferred) • Experience operating in an on-call or incident-response rotation (preferred)

🏖️ Benefits

• Full-time employment • Remote work arrangement