NOC Engineer

Job not on LinkedIn

October 22

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐 Network Operations

🦅 H1B Visa Sponsor

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Xylem

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Energy • Environmental Monitoring • SaaS

Xylem is a global leader in water technology, providing solutions for water treatment, transport, and environmental monitoring. The company operates in various sectors, including agriculture, aquaculture, commercial and residential buildings, energy, pharmaceuticals, and municipal sewage and water treatment. Xylem offers digital solutions, pumps, water treatment systems, and metrology equipment to enhance water management and sustainability across these industries. They have a presence in about 150 countries and focus on innovation to tackle water-related challenges, such as reducing water loss and transforming wastewater into clean energy.

10,000+ employees

⚡ Energy

☁️ SaaS

📋 Description

• Provide support for hosted customers, public cloud implementations • Build and maintain documentation • Provide proactive monitoring, troubleshooting, system security and optimization • Own and manage escalated support cases • Perform root cause analysis to completion and resolution • Log and document all issues in our issue tracking system • Manage case load to meet defined service levels • Provide feedback on how to improve the product • Help improve customer support methods and processes • Participation in Xylem Watermark volunteer activities

🎯 Requirements

• Minimum 2 years of experience in IT support / Desktop Support • Strong operating systems knowledge – Linux/Windows/VMware • Knowledge of networking fundamentals • Strong troubleshooting skills • Experience with ticketing systems (JIRA/Salesforce/Remedy) • History with document collaboration tools (Confluence/Wiki) • Strong verbal/communication skills required. • Ability to adapt and work in a fast pace environment. • Ability to work collaboratively within a team environment of engineers to meet aggressive goals with high quality standards • Must be able and willing to work flexible shifts, including nights/weekends • This position requires a four-year college degree in a technical field or equivalent experience.

🏖️ Benefits

• Paid Volunteer Program • Employee Resource Groups (ERG)