Yalent
11 - 50 employees
🤝 B2B
👥 HR Tech
🎯 Recruiter
B2B • HR Tech • Recruitment
Yalent is a revolutionary end-to-end HR service and Employer of Record that connects remote global talents with hiring companies. The company aims to address the challenges faced by businesses in filling positions due to the high cost and scarcity of the local workforce, while also providing aspiring talents the opportunity to work abroad. By leveraging automation and technology, Yalent streamlines the hiring process for both parties, making it smooth and hassle-free, allowing business owners to focus on growth and scaling their operations.
Healthcare Concierge, Care Partner
Job not on LinkedIn
🔥 0 minutes ago
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Yalent
11 - 50 employees
🤝 B2B
👥 HR Tech
🎯 Recruiter
B2B • HR Tech • Recruitment
Yalent is a revolutionary end-to-end HR service and Employer of Record that connects remote global talents with hiring companies. The company aims to address the challenges faced by businesses in filling positions due to the high cost and scarcity of the local workforce, while also providing aspiring talents the opportunity to work abroad. By leveraging automation and technology, Yalent streamlines the hiring process for both parties, making it smooth and hassle-free, allowing business owners to focus on growth and scaling their operations.
📋 Description
• Own a portfolio of California-based Assisted Living communities as the named Primary or Secondary Care Partner • Run the outbound workflow, including callbacks, follow-ups, confirmations, and proactive outreach • Review and reconcile medication records using AI tooling • Flag drug interactions, dosage concerns, and medication discrepancies to clinical teams • Keep facility census data accurate and current across AllCare systems • Confirm provider schedules directly with facility contacts • Handle patient documents, delivery coordination, and cycle updates with pharmacy partners • Follow up on AI Concierge tasks, resolve open issues, and conduct proactive facility and family outreach • Coordinate with Routing, Clinic, and Launch Lead teams to ensure requests are assigned and closed on time • Escalate issues appropriately to the Lead or Director • Serve as the relationship backbone for facilities, residents, and families supported by AllCare.ai's AI-powered healthcare delivery platform
🎯 Requirements
• Bachelor’s degree or technical degree in a healthcare-related field, such as Nursing, Pharmacy, Medical Technology, Health Sciences, Healthcare Administration, or a related clinical field • 2+ years of experience in healthcare, patient services, clinical operations, pharmacy, healthcare administration, medical customer service, or US-facing healthcare/BPO • New graduates in a healthcare-related field with strong English communication skills and a customer-first mindset will be considered • Fluent written and spoken English; neutral accent preferred, with clarity and warmth required • Based in Panama with valid work authorization • Availability for the US holiday calendar and US Pacific week • Comfort with CRM, task management, communication platforms, and AI-assisted workflows • Detail-oriented, process-disciplined, and calm under pressure • Stable home internet, quiet workspace, and dedicated laptop setup suitable for remote voice work • Nice to have: prior US-client experience, familiarity with US pharmacy workflows, US drug brand names, and US insurance basics • Nice to have: experience in a Primary/Secondary account coverage model or named-account service model
🏖️ Benefits
• Base salary: $800-$1000 USD/month • Monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics • US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more) • Paid time off • Remote work arrangement • 11AM–7PM EST shift
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