Senior Account Manager

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🕒 April 23

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Yapp

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

☁️ SaaS

🔥 Funding within the last year

💰 Pre seed on 2025-10

HR Tech • SaaS

<Yapp> is a SaaS HR technology platform that centralizes and guides recruitment and selection processes for companies. It combines an applicant tracking system with a decision-guidance methodology (described as a 'GPS'), AI-driven candidate analysis and matching, automated communications (WhatsApp, email, SMS), real-time dashboards and reports, and optional consulting/auditing services to optimize hiring and candidate experience.

📋 Description

• Manage a portfolio of strategic clients, acting as the primary point of contact; • Develop and strengthen relationships with stakeholders, ensuring satisfaction and retention; • Identify upsell and cross-sell opportunities, contributing to revenue growth; • Lead executive meetings and present performance (QBRs, reports, etc.); • Develop a deep understanding of clients' businesses and propose consultative solutions; • Monitor performance metrics (churn, NPS, revenue, engagement, etc.); • Collaborate closely with internal teams (CX, operations, finance); • Anticipate risks and act proactively to retain accounts; • Ensure excellence across the entire customer journey (onboarding, ongoing success, and renewals).

🎯 Requirements

• Proven experience as a Senior Account Manager, Account Manager, or Customer Success Manager; • Demonstrated track record managing strategic accounts and driving revenue growth; • Strong communication and client relationship skills; • Consultative, analytical, and results-oriented mindset; • Experience negotiating and managing contract renewals; • Strong organizational skills and ability to work autonomously in a remote environment; • Advanced proficiency in English (particularly for reading, writing, and meetings — if applicable).

🏖️ Benefits

• Opportunities to work in the international market, broadening perspectives and strengthening global outlook. • Investment in continuous development through training and upskilling programs.