Yapp
HR Tech • SaaS • B2B
Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.
Customer Success Analyst – Mid-level
Job not on LinkedIn
November 20
🗣️🇧🇷🇵🇹 Portuguese Required
Yapp
HR Tech • SaaS • B2B
Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.
📋 Description
• Ensure customer retention and success • Actively drive portfolio expansion by conducting strategic meetings (EBRs - Executive Business Reviews) • Systematically generate qualified opportunities (CSQLs) for the sales team to close
🎯 Requirements
• Minimum of 2 years of experience as a CSM (Customer Success Manager) • Proven ability to discuss strategy, ROI, and business metrics with decision-makers • Hands-on experience generating qualified leads/opportunities (CSQLs) • Strong knowledge of customer journey concepts, onboarding, risk management, and health score • Ability to analyze customer data to prepare EBRs that deliver value
🏖️ Benefits
• Childcare allowance • Flexible benefits card (Flash/Caju/Swile/others) • Birthday day off • Gympass • Health insurance • Dental insurance • Transportation voucher
Apply NowSimilar Jobs
November 19
Customer Service Agent managing inbound and outbound inquiries for Binance's P2P market. Providing accurate support and collaborating with the customer service team under flexible working hours.
🇧🇷 Brazil – Remote
💰 Initial Coin Offering on 2020-12
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
November 19
Bilingual Customer Service Analyst at Positivo S+ overseeing order processes and strategic account management. Collaborating across departments to optimize efficiency and resolve issues.
🗣️🇪🇸 Spanish Required
🗣️🇧🇷🇵🇹 Portuguese Required
November 18
Legal Assistant supporting family law team with document preparation and client communication. Organizing case files and assisting in legal research to ensure smooth case progress.
November 17
Client Support Specialist supporting customers for Trustly, a global leader in Open Banking Payments. Focusing on customer issues across multiple channels and ensuring timely resolution.
🗣️🇧🇷🇵🇹 Portuguese Required
November 9
Customer Experience professional bridging technical operations and customer journey at EdgeUno. Involved in service activation and customer feedback loops with growth potential into other areas.
🗣️🇧🇷🇵🇹 Portuguese Required