Yapp
HR Tech • SaaS • B2B
Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.
Customer Success Analyst – Retention
Job not on LinkedIn
October 28
🗣️🇧🇷🇵🇹 Portuguese Required
Yapp
HR Tech • SaaS • B2B
Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.
📋 Description
• Monitor risk indicators (drop in usage, complaints, low conversion) and anticipate potential cancellations • Reach out to at-risk customers to understand their reasons and offer personalized solutions • Create action plans to retain and reactivate accounts with low engagement • Conduct difficult conversations empathetically and strategically, focusing on customer retention • Map and analyze the main reasons for churn, producing reports with improvement recommendations • Work closely with product, support, and sales teams • Propose adjustments to processes and workflows based on the behavior of at-risk customers • Support re-engagement and cross-sell campaigns, when applicable
🎯 Requirements
• Previous experience in customer service, retention, support, or Customer Success (CS) • Familiarity with CRM systems • Strong ability to analyze metrics such as churn and CLV (Customer Lifetime Value) • Experience in negotiation and cancellation reversal is a plus • Familiarity with real estate industry processes is a plus • Technical vocational training or technical diploma
🏖️ Benefits
• Remote work
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