Yapp
HR Tech • SaaS • B2B
Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.
Suporte Help Desk – Pleno
Job not on LinkedIn
October 28
🗣️🇧🇷🇵🇹 Portuguese Required
Yapp
HR Tech • SaaS • B2B
Yapp is a recruitment management platform that centralizes candidate and vacancy information to streamline hiring, reduce time-to-hire, and improve recruiter productivity. It offers applicant tracking, automated candidate communications (WhatsApp, email, SMS), AI-driven candidate matching and insights, dashboards and reports for real-time metrics, and features focused on candidate experience and employer branding. The product is presented alongside consulting and auditing services to optimize recruitment processes.
📋 Description
• Atuar diretamente com os clientes, oferecendo suporte Help Desk multicanal, garantindo um atendimento de excelência, empático e técnico aos usuários da nossa plataforma. • Atender e solucionar as demandas de primeiro nível. • Direcionar corretamente as solicitações para outras áreas, quando necessário.
🎯 Requirements
• Experiência com atendimento ao cliente (Service Desk, Help Desk ou Suporte); • Experiência com CRM (RD Station ou similares); • Experiência com abertura e gestão de tickets em sistemas de suporte; • Desejável experiência anterior com Clickup; • Experiência com atendimento técnico a clientes para solucionar questões ligadas ao uso de plataformas; • Vivência em situações que demandem raciocínio lógico e pensamento investigativo; • Habilidade em elaborar e atualizar relatório; • Familiaridade com atendimento multicanal; • Afinidade Tecnológica; • Experiência em atendimento técnico voltado para o mercado imobiliário será um plus.
🏖️ Benefits
• Day off • Home office
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