ServiceNow Support Specialist

Job not on LinkedIn

March 24

Apply Now

Receive Emails with Similar Jobs

Yara International

WebsiteLinkedInAll Job Openings

Agriculture • eCommerce • Energy

Yara International is a global leader in crop nutrition and industrial solutions, committed to responsibly feeding the world and protecting the planet. The company provides comprehensive crop nutrition solutions, including fertilizers and biostimulants, as well as nitrogen-based solutions for various industries. Yara is focused on advancing sustainable agricultural practices and plays a pivotal role in enabling the hydrogen economy with its clean ammonia initiatives.

10,000+ employees

🌾 Agriculture

🛍️ eCommerce

⚡ Energy

📋 Description

• Position reports to the Global People Operations Manager and is responsible for maintaining the global people platforms and processes related. • Responsible for supporting the configuration, maintenance, operation, and ongoing administration of people platforms ensuring that HR systems and related procedures adhere to organizational processes, policies and guidelines. • Responsible for gathering systems administration requirements, support implementations, communication, and system security administration that support the company’s strategic objectives. • Provide operational support for various HR cloud solutions, with a primary focus on ServiceNow HRSD. • Collaborate with end-users to gather requirements, address inquiries, and ensure optimal utilization of HRIS platforms. • Troubleshoot and resolve issues related to system upgrades, releases, fixes, and enhancements. • Perform checks on system configuration and test release changes to ensure accuracy and reliability. • Oversee external consultants' work to ensure alignment with guidelines. • Conduct user training sessions to enhance end-users' proficiency in HR cloud solutions. • Collaborate with the development team to escalate technical issues, develop minor enhancements and contribute with insights for continuous improvement. • Maintain comprehensive documentation of operational processes and procedures. • Generate reports on system performance, user support activities, and issue resolution metrics. • Stay updated on technical changes and enhancements in relevant modules, collaborating with third-party providers. • Create and update documentation regarding system behaviors, configurations, release changes, and related processes. • Ensure global compliance with established policies, procedures, and governance.

🎯 Requirements

• Solid understanding of HR cloud solutions, with preferred experience in "ServiceNow HRSD" and "SAP SuccessFactors" • ServiceNow Certified System Administrator (CSA) certification is desired but if the candidate doesn't have it yet, we will offer it during onboarding process • Previous experience providing operational support for ServiceNow, HRSD preferred • Consistent ability to read, interpretate and work with considerably amount of data • Ability to communicate at all levels of the organization – to both technical and business audiences • Project Management skills, including requirements gathering • Strong relationship skills – both internal/external • Detail-oriented with strong problem-solving abilities • Bachelor’s degree in a relevant field or equivalent work experience • Fluency in English • Previous experience providing operational support for HRIS platforms is a plus • Recruitment, Compensation, Talent, Employee Central, Learning or any other SF module certification is a plus • Understanding of IT concepts, XML concepts, integration concepts and tools and configuration items is a plus • Knowledge in SAP Concur administration is a plus