Distance Learning Operations Coordinator

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🕒 May 26

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YDUQS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📚 Education

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2017-07

Education • Healthcare Insurance • ESG

YDUQS is a Brazilian educational organization that focuses on providing higher education through multiple business units. The company is actively involved in expanding its presence in the healthcare education sector, recently acquiring additional medical school vacancies. YDUQS emphasizes its commitment to ESG (Environmental, Social, and Governance) strategies, aiming to enhance its social impact while delivering significant financial results. The organization regularly shares its financial performance and strategic developments with stakeholders, including hosting teleconferences for result disclosures.

📋 Description

• Coordinate the operational performance management of partner support and service areas; • Ensure operational quality through monitoring of metrics, processes, and critical routines; • Lead onboarding initiatives, training, upskilling, and periodic refreshers for teams; • Support operational sustainment, promoting stability, efficiency, and continuous improvement; • Monitor the efficiency of partner support channels, ensuring productivity and service quality; • Manage partners and outsourced operations, monitoring performance, compliance, and SLAs; • Develop action plans aimed at reducing errors, rework, and operational risks; • Drive operational improvement projects, automation, and efficiency gains; • Ensure adherence to company policies, processes, and quality standards.

🎯 Requirements

• Bachelor's degree (completed) in a related field; • Experience in operational management, quality, performance, or processes; • Experience managing metrics and tracking operational KPIs; • Knowledge of continuous improvement methodologies and process management; • Analytical, organized, and results-oriented profile; • Ability to lead environments undergoing transformation and operational improvement; • Experience in the education sector is desirable; • Experience with customer service and support operations; • Knowledge of agile management and project management; • Experience with operational platforms and performance tools; • Experience in high-scale operational environments; • Experience with CRM tools; • Experience with Power BI and building management dashboards; • Ability to prepare executive presentations and strategic materials for leadership; • Experience in the education sector.

🏖️ Benefits

• Tuition scholarships of up to 100% for employees, legal dependents, and close family members (parents and siblings), allowing up to three simultaneous scholarships; • Health insurance with full subsidy for the employee and partial coverage for their family, with the employee responsible for co-payments; • Optional dental insurance to support oral health; • Meal allowance or food voucher with a choice option to suit your needs; • Wellhub or Totalpass for flexible gym and fitness options; • Wellz — a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy; • Well-being program and employee perks club with dedicated programs and exclusive benefits; • Flexible dress code to support our diversity; • Life insurance; • Partnership with SESC (Social Service of Commerce); • Corporate University on our exclusive portal, Educare; • Growth opportunities — today more than 60% of open positions are filled through internal selection processes; • Birthday day off.