Junior Systems Analyst – Operations and Support Focus

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YDUQS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📚 Education

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2017-07

Education • Healthcare Insurance • ESG

YDUQS is a Brazilian educational organization that focuses on providing higher education through multiple business units. The company is actively involved in expanding its presence in the healthcare education sector, recently acquiring additional medical school vacancies. YDUQS emphasizes its commitment to ESG (Environmental, Social, and Governance) strategies, aiming to enhance its social impact while delivering significant financial results. The organization regularly shares its financial performance and strategic developments with stakeholders, including hosting teleconferences for result disclosures.

📋 Description

• Analyze technical tickets related to incidents and requests; • Participate in root-cause analyses of incidents; • Contribute to initiatives that support internal operational routines.

🎯 Requirements

• Completed higher-education degree in a field related to information technology; • Experience in roles related to systems development, product support, or maintenance; • Experience providing support for critical systems at an N2 (Level 2) support profile; • Knowledge of distributed systems; • Knowledge of DevOps practices; • Familiarity with monitoring tools (AppDynamics, Dynatrace, Datadog, CloudWatch or ELK). • Considered a plus: Experience with cloud computing (preferably AWS); experience using Elastic Cloud or ELK; experience with ServiceNow.

🏖️ Benefits

• Tuition scholarships up to 100% for employees, legal dependents and household members (parents and siblings), allowing up to three scholarships concurrently; • Medical assistance with full subsidy for the employee and partial coverage for family members, with the employee responsible for co-payments; • Optional dental coverage to support oral health; • Meal allowance or food voucher with the option to choose according to your needs; • Wellhub or Totalpass for flexible gym options; • Wellz — a platform focused on employees' mental and emotional health offering various types of support, including access to individual online therapy; • Well-being program and perks club with a dedicated program and exclusive benefits; • Flexible dress code to promote our diversity; • Life insurance; • Partnership with SESC; • Corporate University on our exclusive portal, Educare; • Opportunities for growth — currently more than 60% of vacancies are filled through internal selection processes; • Birthday day off.