Mid-Level Relationship Analyst – Customer Journey, CX Projects

🕒 April 24

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YDUQS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📚 Education

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2017-07

Education • Healthcare Insurance • ESG

YDUQS is a Brazilian educational organization that focuses on providing higher education through multiple business units. The company is actively involved in expanding its presence in the healthcare education sector, recently acquiring additional medical school vacancies. YDUQS emphasizes its commitment to ESG (Environmental, Social, and Governance) strategies, aiming to enhance its social impact while delivering significant financial results. The organization regularly shares its financial performance and strategic developments with stakeholders, including hosting teleconferences for result disclosures.

📋 Description

• Lead and participate in experience improvement projects and redesign of the student journey; • Work in multidisciplinary teams to implement solutions based on Customer Experience insights; • Perform quantitative and qualitative analyses to generate insights and identify root causes and bottlenecks in the student journey; • Support the development and monitoring of action plans based on customer feedback; • Support impact analyses on students during change processes, integrations or new product launches; • Share best practices, conduct benchmarking and identify new tools and technologies related to Customer Experience; • Prepare reports and deliver presentations for reporting in executive forums.

🎯 Requirements

• Bachelor’s degree in Production Engineering, Business Administration, Statistics or related fields; • Advanced knowledge of Excel; • Experience creating presentations in PowerPoint; • Proficiency in data analysis and statistical sampling; • Knowledge of Agile Project Management methodologies; • Previous experience in Customer Experience, Customer/User Journey, Quality, Processes or related areas; • Desirable: familiarity with Office 365 tools (Power Automate, Power Apps and SharePoint); • Desirable: basic SQL knowledge for data extraction.

🏖️ Benefits

• Tuition scholarships up to 100% for employees, legal dependents and household members (parents and siblings). Allows up to three simultaneous scholarships; • Medical assistance with full subsidy for the employee and partial coverage for their family; employee is responsible for co-payments; • Optional dental coverage for oral health care; • Meal Allowance or Food Voucher with choice options to fit your needs; • Wellhub or Totalpass for flexible gym options; • Wellz: a platform focused on employees’ mental and emotional health offering various types of support, including access to individual online therapy; • Wellness and perks club with a dedicated program and exclusive benefits; • Flexible dress code to promote our diversity; • Life insurance; • Partnership with SESC; • Corporate University available on our exclusive portal, Educare; • Opportunities for growth — currently more than 60% of roles are filled through internal selection.