Customer Success Manager

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November 8

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Yelp

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Yelp is a platform that connects consumers with local businesses, allowing users to discover and review a wide variety of services including restaurants, home services, and automotive services. It aims to help consumers find trusted recommendations for goods, services, and experiences in their local area, while offering business owners tools to manage customer interactions and promote their offerings.

1001 - 5000 employees

Founded 2004

📋 Description

• You will actively build and maintain relationships through monthly contact and regular check-ins with customers. • You will provide customers with training on RepairPal’s platform. • You will drive customer retention and new business growth by being well versed in program offerings and building relationships. • You will coach and communicate the value of RepairPal to Shops customers to handle their own calls and customers to produce success. • You will handle escalations and work to prevent cancellations. • You will consult and educate RepairPal Shops by answering a high volume of inbound calls and emails. • You will remain organized and efficient in a fast-paced environment. • You will consistently achieve/exceed monthly goals.

🎯 Requirements

• You have a GED/HS Diploma and 2+ years of customer-facing experience OR; Bachelor’s Degree • You are technically proficient with computers and information systems • You have strong communication (verbal and written) • You excel with problem solving and troubleshooting • You have experience working in the automotive industry in a shop, dealership, with an automotive technology company, or in the automotive vertical as a service or success professional (preferred) • You have excellent time management and organizational skills with the ability to track and complete numerous details • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner • Expertise using Salesforce CRM preferred

🏖️ Benefits

• Full medical, vision, and dental • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Work from home reimbursement • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan