Technical Support Representative

🔥 12 hours ago

🇬🇷 Greece – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yodeck

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🍽️ Food & Beverage

🏨 Hospitality

Healthcare • Food & Beverage • Hospitality

Yodeck is a cloud-based digital signage software platform that enables users to easily share dynamic content across multiple screens and locations. It offers a range of features, including free digital signage apps and templates, allowing businesses and organizations to engage and communicate with customers, employees, and visitors effectively. Yodeck is suitable for various industries including retail, education, manufacturing, and healthcare. It provides solutions for different use cases such as menu boards for restaurants, digital billboards for retail, and internal communications for offices, allowing for easy scheduling, content management, and display via media players like Raspberry Pi. Yodeck is designed for scalability, accommodating anything from a single screen setup to a vast network of digital signage across different locations worldwide.

📋 Description

• Own incoming technical tickets from first response through confirmed resolution via chat, email and phone • Diagnose player issues across Raspberry Pi, Android, Windows, and commercial smart displays from Samsung and LG • Troubleshoot connectivity, DHCP, DNS, firewalls, proxies, and blocked hosts with customers • Run remote sessions to help customers get players online and configured • Gather device, OS, app version, network setup, affected screen count, and reproduction details • Escalate to Engineering with reproduction steps and customer impact after exhausting documented troubleshooting • Handle conversations handed over by the AI support agent and identify improvements to its answers and help center content • Keep tickets, statuses, and notes current; raise SLA or churn risk to the lead • Identify recurring questions, suspected bugs, and feature gaps for Product • Complete product onboarding, troubleshooting playbooks, SSH and network lab training, and progressively handle tickets independently

🎯 Requirements

• Comfort with core networking concepts: LAN, DHCP, DNS, firewall, proxy, port • Comfort with operating systems: Linux, Windows • Genuine care for the person on the other end, and the patience to explain a technical fix in plain language • The instinct to isolate a cause rather than guess: you form a theory, test it, then move to the next one • Willingness to follow a documented process precisely, and to ask for help early when the process runs out • Master's or Bachelor's in Information Technology or any relevant Computer Science. • Excellent written and spoken English, at C1 level or above • Previous helpdesk, technical support or IT support experience (nice to have) • Hands-on time with Raspberry Pi, Linux (nice to have) • Experience with a ticketing platform such as Intercom, Zendesk or Freshdesk (nice to have) • A second language, particularly German, French, Spanish or Dutch (nice to have)

🏖️ Benefits

• Competitive salary • Company-wide bonus scheme and a great stock option plan • Award-winning workplace, recognized as the Best Workplace • Hybrid Work From Home policy • Office gym, nutritionist, and meal vouchers • Individual training budget for professional development • Private medical insurance plan • Fun and collaborative start-up environment (with amazing offices!) • Flexible working arrangements • Commuting expenses • Equal opportunity and workplace diversity

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