Head of Customer Success

🕒 April 8

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Yomali

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Yomali is a global group of technology companies, developing software products & services designed to help great companies sell more online. With over 21 years of experience, Yomali has propelled some of the biggest online brands to new heights in profitability and customer satisfaction. As a fully distributed company, Yomali values a culture of positivity and innovation, employing 520 professionals across 16 countries. Their focus is on using technology to solve client problems and foster sustainable business growth.

📋 Description

• Leadership and development of a team of Customer Success Managers and Key Account Managers • Driving customer retention, expansion, and overall satisfaction across B2B accounts • Establishing and improving KPIs aligned to business outcomes • Designing scalable processes for onboarding, engagement, and lifecycle management • Performance management, hiring, and coaching of team members • Identifying opportunities to introduce AI-driven customer service tools and automation • Acting as the voice of the customer internally to influence product and commercial decisions

🎯 Requirements

• Proven experience leading CSMs and/or Key Account Managers in a B2B environment • Background in SaaS, software, or digital/online technology businesses • 3–5+ years’ experience with a clear track record of team and customer ownership • Strong leadership capability, including performance management and coaching • Experience within eCommerce or marketplace environments

🏖️ Benefits

• High-growth environment with real ownership and impact • Opportunity to shape how Customer Success operates at scale • Collaborative, performance-driven culture • Exposure to modern tools, systems, and AI-driven innovation • Opportunity to step into a second-line leadership role with real influence • Ownership of strategy, team performance, and customer outcomes • Ability to build and scale a function, not just manage it • Direct impact on revenue growth and customer experience • Career progression as the business continues to expand