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Senior Customer Success Manager

Job not on LinkedIn

🔥 50 minutes ago

🇨🇳 China – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🗣️🇨🇳 Chinese Required

Where this job comes from

Posted on YouAppi- Mobile App Retargeting's careers page, not through a job board

First seen by Remote Rocketship 50 minutes ago

Logo of YouAppi- Mobile App Retargeting

YouAppi- Mobile App Retargeting

51 - 200 employees

🤖 Artificial Intelligence

📣 Marketing

💰 $13.1M Series B on 2016-02

Artificial Intelligence • Marketing

YouAppi is a leading performance-based mobile app marketing and retargeting platform for premium app publishers and brands. It provides a comprehensive range of mobile marketing solutions aimed at user acquisition and retention through app retargeting and re-engagement. Leveraging machine learning and lookalike targeting, YouAppi’s technology is designed to find and retain the most profitable users, contributing to growth at every stage of the marketing funnel. As of May 2023, YouAppi is part of the Affle group, focusing on app growth through innovative digital marketing strategies.

📋 Description

• Develop strong relationships with key clients and ensure their continued success with YouAppi’s platform • Deliver personalized support and solutions tailored to client needs • Manage a portfolio of high-value accounts and ensure long-term success and satisfaction • Identify opportunities for growth through upselling and cross-selling YouAppi’s products and services • Lead client onboarding and provide training on the platform • Collaborate with sales, product, and technical teams to meet client needs and exceed expectations • Provide feedback to enhance product development and customer experience • Monitor and analyze campaign performance and provide insights and recommendations • Help clients optimize their use of YouAppi to meet KPIs • Address client issues and challenges quickly and efficiently • Track and report customer health, engagement, and performance metrics • Provide regular updates to senior management on client satisfaction and growth opportunities

🎯 Requirements

• 5+ years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or mobile marketing industries • Proven track record on successful mobile performance marketing campaigns • Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes • Experience with mobile marketing, programmatic advertising, and/or performance-based campaigns • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams • Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment • Fluent in English and Chinese • Additional languages are a plus

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to make a significant impact on client success and company growth • Collaborative and supportive work environment where ideas and contributions are valued • Work with a dynamic, innovative team in a fast-growing global company

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