Junior Customer Experience Analyst

2 days ago

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your/dev.

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B2B • Artificial Intelligence • Enterprise

your/dev.. is a one-stop digital group offering management, marketing and technology services focused on digital transformation, product building and growth. The company combines multidisciplinary squads, agile processes and end-to-end services — from strategy, research and design to product development, analytics, AI and go-to-market — to help startups, mid-market companies and enterprises scale revenue and digital products. They also provide consulting, investment support and operations for digital businesses across multiple countries.

51 - 200 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Support users: with empathy and clarity, via email or chat; • Conduct onboarding for new customers: explain how the platform works, answer questions, and ensure everyone knows how to use the platform properly; • Create support materials: such as presentations and short articles to scale trainings and improve communication with users; • Maintain close contact with customers: monitor platform usage and assist when needed; • Log support interactions: so the team can track metrics and identify patterns; • Bring insights and requests to the Product team: based on what you see and hear from users.

🎯 Requirements

• Good communication (written and verbal): clear, empathetic, and concise; • Organizational skills to handle multiple customers: record interactions and keep the team aligned; • Proactivity: if you notice something out of place or an opportunity to improve, raise it; • Willingness to learn and grow with the team: we’re a startup and everyone gets hands-on; • Preferred: prior experience in support, customer success, or B2B account service. It's a plus if you have used tools like ClickUp, Intercom, or similar.

🏖️ Benefits

• Career path: We offer a professional development plan based on 360° evaluations, feedback, and follow-up on your development plan; • Training: We invest heavily in individual development, with soft- and hard-skills training; • Caju: You receive a monthly allowance to spend on culture and special occasions; • Sports incentive: We provide GymPass so you can exercise and participate in other activities;