Customer Service Coordinator

Job not on LinkedIn

November 21

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Home Appliance

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Retail • eCommerce

Home Appliance is a regional home appliance retailer and design center based in Northeast Ohio that operates multiple large showrooms and a distribution/service center. The company sells new and scratch-and-dent kitchen and laundry appliances both in-store and via its website, offers parts and service, appliance warranties, and in-person design and cooking class experiences. It emphasizes large inventory, local customer service, and in-store pickup and showroom demos.

51 - 200 employees

Founded 1962

🛒 Retail

🛍️ eCommerce

📋 Description

• Communicate with customers to identify their needs • Process customer requests and escalate complaints • Provide helpful solutions for a great customer service experience • Refer to premade scripts for various customer service topics • Use best practices in customer service techniques to develop rapport with customers • Document all customer interactions • Meet personal and team quotas • Attend trainings to maintain up-to-date skills and knowledge

🎯 Requirements

• High school diploma/GED • Previous experience as a Customer Service Representative or in a similar role is preferred • Comfortable using computers and customer management software • Excellent phone and verbal communication skills • Understanding of active listening techniques • Ability to work well under pressure • Highly organized with the ability to prioritize projects and manage time effectively

🏖️ Benefits

• Great Working Environment • Growth and Career Advancement Opportunities • Flexible Scheduling • 401(k) • 401(k) matching • Company parties • Dental insurance • Employee discounts • Health insurance • Paid time off • Vision insurance