Customer Success Executive

Job not on LinkedIn

🔥 1 hour ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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YuLife

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🛡️ Insurance

🧘 Wellness

🤝 B2B

Insurance • Wellness • B2B

YuLife is a company that turns financial products into a force for good by providing employee-focused benefits that promote healthier, happier lives. Founded in 2016, YuLife positions itself in the employee benefits and life insurance space, helping companies offer wellbeing-oriented financial products and programs to their staff. The company emphasizes improving mental and physical health through its benefits offerings and partners with employers to deliver those solutions.

📋 Description

• Manage a growing portfolio of SME clients in a scalable way using systems, data and AI tools • Use client data to spot engagement trends and act proactively • Handle incoming requests from clients and employees and resolve them quickly • Support end users with questions about the app and their benefits • Manage simple SaaS contract renewals • Balance multiple requests and priorities while staying organised • Collaborate with teams across YuLife to achieve client outcomes • Put the customer first and deliver a great experience

🎯 Requirements

• Some experience in customer support or customer success is preferred, but not essential • Willingness to get stuck in, learn new things and take ownership of your work • Comfortable with tech, and curious about how AI and automation can help you work smarter • Confident with data, or keen to build that confidence, and able to turn what you see into action • Highly organised, able to juggle multiple requests and people • Clear, friendly written and verbal communication • Team player who supports those around them • Experience with renewals is a bonus, but not required • Experience in SaaS, wellbeing or insurance is a bonus, but not required

🏖️ Benefits

• Potential to earn share options • Medical Benefit: Momentum any plan Max to R 29 016 pa • Group Cover: GLA 6 x annual salary. 75% of salary with 2 month waiting period for a term of 24 months • Pension fund: 3% of gross salary as Cost to company, further 5% contribution made by employee • 25 days annual leave + 1 Love Being Yu day • 13 days SA Public holiday leave • Access to the YuLife app, including well-being rewards, discounts, exclusive offers, Meditopia and Fiit • R400 per month towards your "be your best Yu" budget • Generous parental leave policies • Unlimited professional coaching sessions with More Happi • Remote working package, including laptop, desk, chair etc. • Flexible working • Access to co-working space

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