Senior Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tree Traction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

📣 Marketing

🤝 B2B

Marketing • B2B

Tree Traction is a direct-mail marketing company built exclusively for tree service businesses. It uses targeted carrier-route campaigns, proprietary satellite-based tree density analysis, and route-level call tracking (unique tracking numbers per route) to send handwritten-style, personalized mailers to homeowners before they search online. Tree Traction positions direct mail as a predictable, controllable lead source that helps tree companies fill their calendars with booked estimates, scale crews, and build a proprietary marketing asset; it offers a money-back style guarantee ("You’ll make more than you pay us"), reports serving 250+ tree companies, 10M+ letters mailed, and operates from Lehi, Utah. The service emphasizes data-driven neighborhood selection (295+ data points per route), custom mail design, and ongoing optimization of routes and spend.

📋 Description

• Serve as the main point of contact for a book of tree service clients by phone, text, and email • Ensure client campaigns are approved on time for weekly and semi-monthly direct-mail printing deadlines • Own post-sale onboarding, including setting expectations, maintaining client excitement, and collecting required information • Manage enterprise accounts and associated relationships • Grow the client book by upselling larger plans that generate more inbound calls • Collaborate with Marketing Strategists on targeting and creative to improve client ROI • Share client feedback about service areas and mailer designs • Report app and dashboard issues to the Systems team • Test new dashboards and suggest process improvements • Use Slack, ClickUp, GoHighLevel, the Tree Traction app, and Claude • Complete client check-ins and 30-60-90 reviews • Advise clients alongside Marketing Strategists and maintain feedback loops with Operations and Systems • Report to the Operations Manager

🎯 Requirements

• Experience owning client relationships at a marketing agency or marketing SaaS as a Client Success Manager or equivalent, or as an AE managing clients after the close • Demonstrated track record of growing accounts through upselling, expansion, or sales targets, with measurable results • Regular live client contact through monthly strategy sessions and phone or video calls • Marketing and lead generation knowledge, including lead flow, conversion rates, and ROI • Ability to build relationships and elicit candid client feedback • Fluent written and spoken English with near-perfect grammar and spelling for US clients • Experience working with US clients is nice to have • Daily use of AI tools is nice to have • Comfort with data, reporting, and CRMs is nice to have • Full-time availability and willingness to end competing engagements, including freelance work, consulting, or paid side hustles/businesses • Ability to work 7 AM to 4 PM Mountain Time, Monday to Friday, plus urgent client requests after hours

🏖️ Benefits

• Work while you travel; working while traveling Europe is acceptable • Monthly wellness benefit • Home office allowance • 12 Company Holidays per year • 3 weeks of paid leave per year • Equal opportunity employer • Accommodation support for applying or interviewing

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