Customer Success Manager, French

Job not on LinkedIn

🔥 18 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alcumus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2022-05

Consulting • Healthcare • Logistics

Alcumus is a technology-driven company specializing in compliance and risk management solutions. They provide software and services that help organizations maintain health and safety standards, manage risk, and stay compliant with regulations. With a focus on improving operational efficiency and workforce safety, Alcumus serves businesses across various sectors, providing them with the tools needed to thrive in a regulatory environment.

📋 Description

• Own day-to-day relationships for assigned global customer accounts and serve as the consistent point of contact throughout the customer journey • Achieve world-class renewal rates and identify expansion opportunities • Understand each customer's goals, challenges, success criteria, operating model, and value expectations • Maintain accurate account information, success plans, action items, and customer health indicators in customer success systems • Execute account engagement plans through standing calls, strategic check-ins, business reviews, and customer follow-up • Support onboarding, product adoption, change management, and customer education activities • Identify renewal risks and expansion opportunities and coordinate with Sales, Support, Product, Finance, and Professional Services • Monitor customer health, satisfaction, product usage, and feedback to identify potential risks • Coordinate internal action plans, track progress, communicate updates, and escalate priority issues while maintaining customer communication and follow-through • Collaborate with internal teams to deliver a unified customer experience and smooth customer-lifecycle handoffs • Share product feedback, enhancement requests, and business insights as the voice of the customer • Contribute to customer advocacy opportunities including references, case studies, and success stories • Report to the Director, Global Clients

🎯 Requirements

• Bachelor's degree in business, Management, or related field, or equivalent relevant experience • 3+ years of experience in Customer Success, Account Management, Client Success, SaaS, or related customer-facing field • At least 1 year of experience working for global organizations, across multiple continents and time zones • Strong understanding of customer success best practices, account planning, adoption, retention, and customer health management • Excellent communication, interpersonal, presentation, and stakeholder management skills • Ability to analyze customer data, identify insights, and use those insights to support account planning and decision-making • Familiarity with Salesforce, Totango, CRM platforms, customer success tools, or similar systems; familiar platforms should be noted in your CV • Fluent professional communication skills in French, German, and English are required • Up to 25% travel required • Valid passport required • Successful completion of a background check required

🏖️ Benefits

• Work with a global team across North America and international regions • Be part of a company where culture is a top reason people stay and grow their careers • Generous paid time off • Remote work flexibility • Internet allowance • All job offers are contingent on successful completion of a background check