Support Engineer

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Z1 Tech

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Media • Advertising • SaaS

Z1 Tech is a technology-first company focused on revolutionizing digital content consumption experiences and the field of digital media and advertising. With advanced solutions and cutting-edge technology, Z1 Tech delivers over 5 petabytes of streaming content, offering innovative and effective solutions for various brands. The company prides itself on fostering a strong, creative, and enthusiastic team culture, with a presence in the USA, APAC, and Europe. Recognized as a great place to work, Z1 Tech is committed to pushing the limits of creativity, resilience, and delivering modern, simple solutions in digital media and advertising.

51 - 200 employees

Founded 2015

📱 Media

☁️ SaaS

📋 Description

• Lead end-to-end development across backend (PHP/Python/Node.js) and frontend (JS/HTML/CSS). Oversee architecture, code quality, and scalable solution design. • Integration Support: Troubleshoot and resolve Level-2 technical issues related to ad tags, SDKs, and player integrations for publishers. • Diagnose JavaScript errors, tag misfires, VAST/VPAID issues, and ad-delivery failures with quick turnaround time. • Ensure smooth integration experience, high success rates, and minimal escalations from publishers. • Meet defined SLAs for issue resolution and maintain high CSAT scores. • Work closely with Product, Engineering, and AdOps teams to escalate and resolve complex problems. • Create and maintain detailed documentation on recurring issues, solutions, and best practices. • Analyze logs, player events, API calls, ad responses, and network activity to ensure optimal ad performance.

🎯 Requirements

• 0 - 2 years of experience in JavaScript, browser debugging tools, and network analysis. • Hands-on experience with VAST/VPAID, programmatic advertising, GAM, and ad tag troubleshooting. • Solid understanding of HTML, DOM, cookies, CSP, CORS, and HTTP network calls. • Ability to break down technical issues using logs, API responses, player events, and payloads. • Prior experience supporting web, mobile web, or OTT ad tech integrations. • Ability to explain complex technical topics in a simplified and clear manner.