Application Support Engineer

Job not on LinkedIn

🔥 19 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Application Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zact

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Zact is a fintech company that provides an integrated payments and expense management platform designed for businesses and financial institutions. Their platform includes a suite of products for card management, expense management, and accounts payable automation. Zact's API-driven technology allows businesses to streamline financial processes by integrating directly with payment networks and accounting systems, ensuring compliance and managing expenses in real-time. The platform can be white-labeled for banks and offers solutions for various business use cases, such as fleet management and continuous compensation. Zact aims to simplify finance stacks, enforce budget policies, and optimize revenue sharing for partners.

📋 Description

• Own the Zendesk ticket queue during US hours; triage, respond within SLA, resolve or escalate, and document tickets • Handle established incident types independently using runbooks • Serve as first US contact for bank client technical queries • Cover the queue during the Lead’s complex incidents, escalations, or tooling work • Investigate GCP Cloud Logging errors and trace requests across microservice boundaries using correlation IDs • Write MySQL SELECT queries against production read replicas to investigate transactions, card data, accounts, and settlements • Escalate structured incident handoffs with logs reviewed, queries run, and hypotheses formed • Join the Lead immediately on P1/P0 incidents and contribute to investigations • Check GCP monitoring dashboards and Zendesk alert channels at shift start • Track incidents across shifts and ensure clean handoffs • Identify alert noise or misconfigured thresholds • Communicate clear, professional, jargon-free incident updates to banking client operations teams • Follow up on resolved tickets and explain fixes in plain language • Document investigated issues and improve runbook entries • Build and share a personal MySQL query library

🎯 Requirements

• 2–4 years in application support, technical support, IT operations, or a closely related role • Solid SQL, including SELECT queries with JOINs, subqueries, and WHERE clauses • Experience with at least one cloud log platform such as GCP Cloud Logging, CloudWatch, Splunk, Kibana, or Datadog • Familiarity with microservice concepts and tracing requests across services • REST API literacy, including HTTP status codes and reading API responses • Methodical troubleshooting and documentation • Clear written communication for client-facing updates • Change-control discipline; no production data modification without explicit authorization • Candidates should be located in India • Availability for 8–10-hour shifts during US business hours, preferably Eastern or Central time • Nice to have: GCP-specific experience, Zendesk familiarity, basic Python or Bash scripting, regulated/compliance-sensitive environment experience, and exposure to commercial card or payments concepts

🏖️ Benefits

• 100% Remote Working Option • ~2-hour overlap with India team at start of US day for handoff, standups, and incidents in flight • Professional growth support in Python/Bash scripting from the Lead