Director of Client Strategy

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October 17

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Zaelab

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B2B • eCommerce • SaaS

Zaelab is a leader in B2B digital transformation, offering enhanced digital experience solutions across industries including manufacturing, distribution, health and life sciences, and high-tech. It specializes in a variety of services such as user experience, content management, configure price & quote, guided selling, product management, and composable commerce. Zaelab partners with major platforms like Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce, and commercetools to deliver optimal B2B, D2C, and marketplace commerce experiences. With the acquisition of Trellis, Zaelab expands its full-service digital agency capabilities to help businesses streamline operations, reduce inefficiencies, and achieve growth in a competitive market landscape.

51 - 200 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $250k Seed Round on 2013-12

📋 Description

• - Account Leadership: Drive strategic direction of accounts and participate in quarterly and annual planning processes. Effectively forecast and manage the business for growth and profitability. Assess any potential risks in collaboration with teams internally and find ways to mitigate risk. Partner with Zaelab leadership and team leads to influence solutions driving toward a shared direction and assist in creating new strategic capabilities. Showcase business capabilities and product presentations to continue to drive innovative thought leadership. Partner with leadership to tell the Zaelab story as the market and our capabilities evolve. • - Account Management: Be directly accountable for the revenue on all Zaelab accounts within your portfolio, ensuring that the Zaelab stays on or ahead of its financial targets. Oversee the management of all portfolio accounts, participating directly in servicing clients where needed and being the first point of escalation. Monitor client satisfaction and ensure that the optimal team is servicing each account. Supervise all ongoing forecasting and monthly invoicing activities and ensure that information is accurate and up to date according to our SOWs. Serve as the client lead within the portfolio. Ensure the work meets client objectives and exceeds their expectations. Be proactive and act as a sounding board for clients. Negotiate and secure profitable account compensation, including time and material projects, retainers, fixed-fee and any other types of arrangements. Successfully onboard new clients when any new business is won. • - Business Strategy: Be a consultative partner to our clients, identifying areas of their business that require transformation or modernization. Leverage this strategic thinking to seek out new growth opportunities within your client portfolios, leveraging experts across our business to showcase capabilities and demonstrate thought-leadership. Maintain an active backlog of strategic pursuits to drive pipeline and organically build the top line revenue of the business. • - Collaboration: Work closely with and coordinate multiple organizational layers and stakeholders both internally and externally. Foster collaborative working relationships with internal business groups, and interface with clients, partners, end users, and external stakeholders to understand their needs and incorporate feedback. Collaborate cross-functionally with business development, marketing, experience, technology and engineering leaders to gain market, and competitive insights, and translate that into outcomes that drive unique value propositions, differentiation, and market share growth.

🎯 Requirements

• - +8 years of experience in consulting, account management or strategic client services roles, ideally within a consulting, digital, or technology services environment. • - Proven experience managing complex, multimillion-dollar accounts and working with C-suite stakeholders. • - Demonstrated expertise in driving strategic growth within a portfolio of existing or new accounts. • - Strong decision-making skills and the ability to have difficult conversations with confidence and poise are a must. • - Comfortable operating in a high growth, entrepreneurial environment, is flexible and agile as business needs and goals shift • - Demonstrated knowledge of and passion for the industry. • - Ability to confidently persuade, present and champion ideas. • - Demonstrating organization, time management, and multi-tasking skills. • - Exceptional written and verbal communication skills. • - Solid negotiation skills. • - The ability to travel is required. • - Bachelor's degree, preferably in business management or administration, marketing, information technology, communications, public relations or related fields.

🏖️ Benefits

• - Extended Healthcare Plan (Medical, Disability, Dental & Vision) • - RPP - Group RRSP • - Group Life - AD&D - Critical Illness Insurance • - Paid Time Off Benefits • - Work From Home - Flexible hours • - Training & Development • - Employee Discounts