Technical Account Manager – Pre-Sales, Client Success

🔥 1 hour ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Zazz

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🔌 API

Consulting • Marketing • API

Zazz is an American mobile app development company that specializes in architecting and maintaining digital solutions for a diverse range of clients, including VC-backed startups, government agencies, and Fortune 500 companies. With a team of over 275 engineers and designers, Zazz offers end-to-end services from product strategy to mobile app development and blockchain solutions. The company prides itself on leveraging the latest technologies and methodologies to deliver high-quality products and innovative solutions that help businesses grow and adapt in a digital-first world.

📋 Description

• Own the client relationship end to end, from the first discovery call to the final delivery call • Lead discovery calls to understand business goals, pain points and requirements • Uncover scope, constraints, budget, timelines and success criteria • Document requirements as BRDs, user stories, feature lists or scope documents • Design solutions with internal tech leads and architects, including technology stack, high-level architecture, modules and integrations • Prepare effort estimates, project timelines, milestone plans and pricing models • Create and present proposals, SOWs, RFP responses and pitch decks • Build wireframes or clickable prototypes where needed • Own deals through signed contract, handling objections and negotiating scope, pricing and terms • Maintain CRM pipeline and deal records and forecast revenue • Hand projects over to the development team with clear scope, priorities and acceptance criteria • Act as the client's primary point of contact throughout development • Run client meetings at milestone deliveries, demos and agreed checkpoints • Manage change requests, scope changes and client expectations, escalating risks early • Ensure delivery meets agreed scope, quality and timelines through final sign-off • Identify upselling and cross-selling opportunities • Build long-term relationships leading to repeat business, referrals and testimonials • Meet targets for conversion rates, new and account revenue, client satisfaction, retention, and estimate/scope accuracy

🎯 Requirements

• 4–8 years in a custom software development or IT services company, in pre-sales, business analysis, solution consulting, technical account management or engagement management • Proven track record of running discovery calls and converting them into signed deals, ideally with international clients (US, Canada, UK, Europe, Middle East) • Hands-on experience writing proposals, SOWs and estimates for web, mobile or enterprise software projects • Strong technical understanding of web and mobile apps, APIs, databases, cloud (AWS, Azure or GCP), integrations and SDLC • Working knowledge of Agile/Scrum delivery and ability to work with developers, QA and project managers • Excellent spoken and written English, with confidence presenting to CXOs, founders and technical stakeholders • Strong negotiation, objection handling and expectation management skills • Comfortable working fully remote across time zones, including occasional calls outside Indian working hours • Bachelor's degree in Computer Science, IT, Engineering or a related field (or equivalent experience) • Experience with Jira, Confluence, HubSpot or Salesforce, Figma or Balsamiq, and Miro • Familiarity with AI/ML, SaaS, e-commerce, fintech or healthtech projects • Certifications such as CSPO, PSPO, CBAP or a cloud practitioner certification • Experience responding to RFPs on platforms like Upwork, Clutch or through partner channels

🏖️ Benefits

• Commission on the revenue you generate • Fully remote work across time zones • Occasional calls outside Indian working hours

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume