Digital Project Manager II

🕒 May 19

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤓 Technical Project Manager

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).

📋 Description

• Work with small to mid-sized Carl Zeiss Meditec Data Management accounts • Manage a base of customers and successfully deploy data management software • Provide first-tier support to end-customers and field/remote resources • Create an ongoing relationship with Field Sales Rep, Field Engineers, Implementation Specialists and vendor partners • Partner with field resources for account planning and forecasting • Primarily responsible for product deployment with the end-user for a set timeline • Facilitate remote/on-site installation/add-on requests with Field/Remote Implementation Specialists • Respond to questions and inquiries from external customers to CZM networking, break-fix calls, as well as installation/configuration related calls and escalated calls • Work with Customer Support to facilitate and schedule FIS/On-site service requests • Respond to questions and inquiries from Field Service Engineers, Affiliates, Distributors, Sales Managers, Customer Care personnel, and any other internal customers • Provide remote training sessions to the end user (WebEx) as needed

🎯 Requirements

• Minimum of five (5) years’ related experience in project management • BS Computer Science or Informatics, or A+, Net+, Server + certifications preferred • Knowledge of EMR/EHR business models a definite plus • Working knowledge in a clinical setting is extremely helpful • High degree of technical proficiency, and excellent problem-solving skills • Superior understanding of Networking Topologies, Windows/Mac operating systems and Medical instrument networkability required • Experience and familiarity of CZMI products and line of business a plus • Strong presentation skills and able to communicate professionally in written responses to emails, RFPs, and when submitting reports • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches • Travel required, approximately 25% of the time, may involve overnight stays

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay