Field Service Engineer – Level 1

October 10

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $71k - $89k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ZEISS Group

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ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023).

10,000+ employees

📋 Description

• Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment. This includes completing all required pre-reading assignments before all classroom courses, independently studying all materials and passing the courses to the satisfaction of the instructors. Positive feedback results are expected. • Demonstrate, in the field, that the technical concepts learned in the classroom trainings and OJT can be applied to a high standard. • Learn and demonstrate the ability to use all required administrative applications for service order management, spare parts/inventory management, time reporting, expense reporting, etc. • Engage as an active participant in all on-the-job-training (OJT); listening carefully, taking notes, asking questions, assisting when asked and absorbing the content fully. • Completion of the CONTact Training and the application in practice of the principles, concepts, and teachings of the course. • Assist other FSEs with tasks such as service order management or inventory management as requested by the Regional Field Service Manager. • Under supervision and following established protocols, provide a full range of installation services and preventive and corrective maintenance, on the assigned set of systems manufactured by ZEISS Microscopy. • Conduct special site or system environmental analysis tests as assigned by management. • Using established guidelines, train customers on basic system operation and maintenance. • Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities. • Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role). • Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks. • Respect, live and share with internal and external customers, the ZEISS values and Agenda. Other duties as assigned by manager.

🎯 Requirements

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems. • Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards (e.g., bacteria, viruses, fungi, parasites, and prions). • Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical. • Knowledge of Windows operating environments and word processing and or email. • Ability to read and understand electrical or mechanical engineering documentation and schematics. • Proven ability to work successfully as an individual contributor or as part of a team. • Good communication skills, able to converse readily in English, both verbally and in writing. (German and French is a plus.) • Good administrative and time management skills.

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay