Support & Systems Engineer – Level 2 / Level 3

🔥 0 minutes ago

🇹🇷 Turkey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zella Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Zella Technologies is a comprehensive IT services provider that specializes in managed services, cybersecurity, cloud solutions, and IT support and consulting. With a team of over 15,000 onsite technicians and 300 remote technicians active in five countries, Zella Technologies delivers custom-made IT solutions tailored to meet the unique needs of businesses. Their offerings include VoIP systems, cloud backup, infrastructure as a service, and executive consulting, ensuring robust technology support and proactive management for their clients' IT environments.

📋 Description

• Own, troubleshoot, and resolve escalated Level 2 and Level 3 support tickets across customer environments • Provide advanced troubleshooting for Windows, Linux, macOS, Windows Server, applications, hardware, storage, authentication, and connectivity • Administer Active Directory, GPOs, OUs, DNS, DHCP, hybrid identity, Microsoft 365, Exchange Online, Entra ID, Intune, and related identity platforms • Troubleshoot firewalls, VLANs, VPNs, BGP, switching, routing, enterprise networking equipment, VoIP, SIP, PBX systems, QoS, and telecommunications services • Perform packet capture and traffic analysis using Wireshark, tcpdump, and MikroTik Torch • Administer and troubleshoot virtualized and hyper-converged environments including Hyper-V, VMware, StarWind, TrueNAS Scale, and Proxmox • Monitor infrastructure, investigate alerts, maintain backup and disaster recovery solutions, perform restorations, and validate recovery readiness • Investigate security alerts and incidents; apply approved hardening, endpoint protection, MFA, Zero Trust, and remediation procedures • Plan and execute cloud, infrastructure, and identity migrations, including Google Workspace to Microsoft 365 and Active Directory to Entra ID • Own assigned migration projects from discovery through completion, including planning, testing, execution, validation, documentation, and handoff • Automate administrative and operational tasks using PowerShell, Python, Bash, and other tools • Maintain technical documentation, SOPs, knowledge-base articles, troubleshooting guides, and customer infrastructure records • Meet SLAs and KPIs; maintain ticket notes, work logs, customer communications, and resolution details • Provide technical guidance to Level 1 and junior technicians and contribute to training and process improvements • Coordinate with customers, vendors, carriers, internal teams, and U.S.-based operations • Participate in scheduled meetings, on-call rotations, after-hours incident response, and occasional authorized travel to customer or data-center locations

🎯 Requirements

• Strong hands-on experience providing Level 2 and/or Level 3 technical support in an MSP, ISP, enterprise IT, or similar business technology environment • Advanced troubleshooting skills across Windows, Windows Server, Linux, and common business applications • Experience administering and troubleshooting Active Directory, Group Policy, DNS, DHCP, user permissions, and Windows domain environments • Experience with Microsoft 365, Exchange Online, Entra ID, and identity management technologies • Strong understanding of TCP/IP, subnetting, VLANs, routing, switching, DNS, DHCP, VPNs, and firewall technologies • Experience administering or troubleshooting Hyper-V, VMware, or Proxmox • Familiarity with backup and disaster recovery solutions, including troubleshooting failures and performing restorations • Understanding of cybersecurity fundamentals, endpoint protection, MFA, access controls, security hardening, and incident response • Ability to troubleshoot Linux using SSH, command-line utilities, system logs, and service management tools • Experience independently troubleshooting incidents, performing root-cause analysis, and determining when escalation is required • Familiarity with RMM, ticketing, and technical documentation platforms • Understanding of SLAs, incident priorities, change management, and professional IT service delivery • Ability to create and maintain technical documentation, SOPs, and troubleshooting records • Experience with technical project execution, infrastructure changes, upgrades, or migrations • Strong written and verbal communication skills in English • Ability to work independently in a remote environment and coordinate working hours with U.S.-based operations • Ability to participate in scheduled meetings and on-call rotations • Reliable internet connectivity and secure remote-work environment • Ability to follow security policies, change management procedures, and customer data protection requirements • Preferred: 3–5+ years of relevant experience • Preferred experience with MSPs, advanced Windows Server, Linux distributions, Microsoft 365, networking equipment, VoIP/PBX systems, virtualization, Veeam, automation, migrations, and technical leadership • Preferred certifications include CompTIA Network+/Security+, Microsoft Azure Administrator Associate, Microsoft 365/Entra, Cisco CCNA, Juniper JNCIA, virtualization, Veeam, and related cybersecurity/networking/Linux/cloud certifications; certifications are not required

🏖️ Benefits

• Remote work arrangement • Assigned on-call rotation compensation/availability for nights, weekends, and critical support incidents • Opportunities to work with diverse managed IT, telecommunications, cloud, networking, and cybersecurity technologies • Opportunities to take ownership of complex support incidents and infrastructure/cloud migration projects • Technical learning, knowledge sharing, and internal training opportunities