Zenara Health
SaaS • Artificial Intelligence • B2B
Zenara Health is a SaaS platform for mental health clinics and providers that uses AI-driven assessments, workflow automation, and monitoring to streamline intake, documentation, care coordination, and billing. It generates clinician-informed, measurement-based care plans, integrates with EHRs (starting with Charm), captures timers and claims-ready artifacts to surface reimbursable work, and supports human-in-the-loop validation and continuous outcome tracking. The product emphasizes security and compliance (HIPAA/BAA, encryption, audit logs) and is targeted at clinicians, psychiatrists, and group practices looking to improve outcomes, reduce clinician burden, and increase revenue.
Customer Success Lead – Onboarding, Support
Job not on LinkedIn
October 22
Zenara Health
SaaS • Artificial Intelligence • B2B
Zenara Health is a SaaS platform for mental health clinics and providers that uses AI-driven assessments, workflow automation, and monitoring to streamline intake, documentation, care coordination, and billing. It generates clinician-informed, measurement-based care plans, integrates with EHRs (starting with Charm), captures timers and claims-ready artifacts to surface reimbursable work, and supports human-in-the-loop validation and continuous outcome tracking. The product emphasizes security and compliance (HIPAA/BAA, encryption, audit logs) and is targeted at clinicians, psychiatrists, and group practices looking to improve outcomes, reduce clinician burden, and increase revenue.
📋 Description
• Stand up Intercom the right way: inboxes, assignment rules, SLAs/office hours, tags, macros/saved replies, surveys/CSAT, Messenger, and forms. • Onboarding that works: build Product Tours and Checklists (no-code), segment audiences, set triggers, measure completion—and keep improving. • Help Center: create and maintain a clear, searchable knowledge base with friendly, skimmable articles. • Delightful support: handle conversations with warmth and clarity; turn problems into progress and advocacy. • Quality & feedback loops: write tone guides, coach reply quality, track common issues, and propose small product/content fixes that reduce repeat questions. • Metrics you own: first-response time, time-to-resolution, CSAT, self-serve solves (deflection), tour/checklist completion.
🎯 Requirements
• 4–8 years in Customer Success/Support with Intercom as a primary tool (admin + daily operator) • Shipped Product Tours/Checklists, set up Help Center, and tuned bots/automation without making things feel robotic • Consistently improved FRT/CSAT/deflection with small, smart changes • Excellent written English (clear, kind, on-brand) and high empathy—customers feel better after talking to you
🏖️ Benefits
• Remote-first • Equipment stipend • Local holidays (India) • Learning budget (CX & AI)
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