Solutions Engineering Manager

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September 24

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Crunchtime

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B2B • SaaS

Crunchtime is a company that offers a comprehensive suite of products designed to enhance multi-unit restaurant operations. Their services aim to reduce food and labor costs while ensuring that teams perform efficiently, using solutions like Inventory Management, Labor & Scheduling, Operations Execution, and Learning & Development. With tools such as Net-Chef, Teamworx, Zenput, and TalentLink, Crunchtime strives to improve every aspect of restaurant management. They also provide resources for users to get better acquainted with their systems and stay informed on industry trends and best practices.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Lead, coach, and mentor a team of three Solutions Engineers; manage career development paths and align team efforts with company strategy. • Coach SEs on presentation effectiveness, develop messaging frameworks, and ensure team readiness for high-stakes presentations. • Guide the SE team on technical best practices, establish enablement programs, and own the SE strategy to align with sales objectives. • Collaborate with Product and Engineering to provide market feedback and influence the product roadmap. • Act as a subject matter expert on software and hardware solutions for restaurant kitchen automation; stay up to date on industry trends and competitive landscape. • Engage with key accounts, support complex enterprise deals, and join customer meetings as a senior technical leader to build trust with stakeholders. • Drive the entire pre-sales cycle from discovery to proof-of-concept, demonstrating technical and business value to customers. • Identify and implement improvements to the pre-sales process to increase efficiency, scalability, and win rates.

🎯 Requirements

• Bachelor's degree in a technical field or equivalent practical experience. • 3+ years of experience in a pre-sales or solutions engineering role, with a proven track record of success. • 1+ years of experience in a leadership or management role, leading a team of Solutions Engineers or similar technical roles. • Strong technical understanding of both software and hardware solutions. Experience in the restaurant or food service industry is a plus. • Excellent communication, presentation, and interpersonal skills. The ability to translate complex technical concepts into clear business value is essential. • Proven ability to work collaboratively with sales, marketing, and engineering teams. • A strategic mindset with the ability to think critically and solve complex problems. • Willingness to travel as needed. • Previous experience supporting cloud sales in the hospitality industry (nice to have). • Experience with POS and/or Kitchen Display Systems (nice to have). • Technical skills, including basic programming in web-based technologies (nice to have). • Experience with the Demo 2 Win framework (nice to have).

🏖️ Benefits

• Great mission-driven team members from diverse backgrounds with a strong company culture • Competitive pay • Flexible PTO • Paid company holidays • Yearly team off-sites • Medical, dental, and vision benefits (FSA, HSA & HRA options) • Basic & Voluntary Life Insurance • 401k employer match • Wellness benefits • Commuter benefits • Work in an open environment on solutions that are reshaping the way businesses operate • Fun team events • Ability to have a big impact • 10 weeks of paid parental leave • Fitness reimbursement • Learning & development funds