Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Director, Commercial
Job not on LinkedIn
November 25
🗣️🇪🇸 Spanish Required
Zendesk
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
📋 Description
• Shape and execute a high velocity sales strategy that expands Zendesk’s market share and accelerates ARR growth across Spanish-speaking LATAM and the Caribbean • Harness the latest AI capabilities and cutting-edge sales technology to optimize team performance, pipeline velocity, and customer engagement • Recruit, mentor, and lead a diverse, high performing hybrid team • Set and exceed aggressive sales targets, forecast with precision, and rigorously manage sales pipelines • Lead your teams through sophisticated, multi-product, and multi-stakeholder deals • Partner closely with Marketing, Customer Success, Solutions Engineering, and Product teams to ensure a unified, best-in-class go-to-market strategy
🎯 Requirements
• 10+ years in B2B/Enterprise SaaS sales • 5+ years in commercial sales management • SaaS industry experience with top CX/CRM brands (such as Salesforce, ServiceNow, Genesys) • Consistent track record of exceeding sales targets; President’s Club or equivalent recognition is a plus • Proficiency navigating complex, multi-stakeholder sales cycles and value-based selling methodologies • Mastery of AI-powered and cloud sales tools (Salesforce CRM, Outreach, Clari, Gong, etc.) • Clear, motivating, and persuasive in both Spanish and English; Portuguese is a strong plus
🏖️ Benefits
• Competitive compensation • Equity • Benefits
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