Engineering Manager, Cloud Infrastructure

🔥 21 hours ago

⛷️ Utah, Virginia, +2 more states – Remote

⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $175k - $263k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

☁️ Cloud Engineer

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Zendesk

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

☁️ SaaS

🤝 B2B

💰 Grant on 2019-09

SaaS • B2B • Customer Support

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

📋 Description

• Lead, coach, and develop a distributed team of engineers - both office-based and remote - ensuring alignment and consistent, high‑quality delivery. • Manage a portfolio of parallel initiatives with distinct profiles: internal governance systems; audit activities; product-feature-supporting automation systems; etc. • Partner with Corp Dev, Security, and product teams during acquisitions to assess risk and standardize access and policy-as-code guardrails across newly acquired infrastructure. • Operate with excellence: monitor and improve risk and reliability; own on-call and incident response; continuously evaluate new capabilities (including AI-assisted tooling) to increase velocity safely. • Represent your organisation's work and priorities to senior leadership, communicating progress, risks, and trade-offs clearly and concisely. • Collaborate directly with the Senior Director of Cloud Infrastructure on the organisation roadmap, priorities, and team development.

🎯 Requirements

• 3+ years of experience in a similar people management role, with a background in hands-on, technical roles. • Demonstrated ability to manage and govern enterprise-grade AWS environments. • Deep familiarity with key AWS services and concepts. • An understanding of modern DevOps methodologies: Infrastructure as Code; GitOps model of development. • Strong cross-functional partnership skills - you work effectively with Product Management, Security, CIO, and peer engineering leaders to drive outcomes. • Excellent communication skills, both written and verbal - you can represent your organisation's work to senior leadership and communicate trade-offs clearly. • Prior experience working with security/compliance frameworks (SOC 2, FedRAMP, ISMAP) and supporting audits. • Familiarity with tools such as Claude and Cursor, and the ability to apply them responsibly to improve speed and quality. • Experience with non-AWS cloud providers (GCP, Azure) • Familiarity with reporting tools like Wiz and Snowflake.

🏖️ Benefits

• flexible work arrangements