Zendesk
5001 - 10000 employees
Founded 2007
đŒ Consulting
đŁ Marketing
đŠ Logistics
đ° Grant on 2019-09
Consulting âą Marketing âą Logistics
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Forward Deployed Engineer
đ„ 8 minutes ago
đŁïžđ«đ· French Required
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Zendesk
5001 - 10000 employees
Founded 2007
đŒ Consulting
đŁ Marketing
đŠ Logistics
đ° Grant on 2019-09
Consulting âą Marketing âą Logistics
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
đ Description
âą Lead end-to-end technical delivery of AI agent and LLM-powered solutions âą Build production-grade integrations and custom connectors (APIs, data pipelines, RAG systems) âą Troubleshoot and resolve escalated technical blockers âą Collaborate closely with Sales engineering and product teams âą Translate customer learnings into product feedback and prioritized roadmap items
đŻ Requirements
âą 5+ years building production systems âą Strong software engineering fundamentals and attention to quality âą Experience across frontend (React/TypeScript), backend (Python / Node / Java / Ruby) âą Practical experience with LLMs, prompt engineering, retrieval-augmented generation (RAG) âą Proven ability to design secure data ingestion, ETL/data pipelines âą Must be fluent in French and English
đïž Benefits
âą Flexible working hours âą Professional development opportunities
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